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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire property has a very bad smell and the staff is very non-curteous.
Business response:
Dear Raghunath, We apologize for the issues you experienced during your recent stay with us. The lack of responsiveness of our staff and the condition of your suite you describe is unacceptable and not representative of our quality standards. We are meeting with our staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management
Thin uncomfortable beds. Paper thin walls and "quiet hours" that weren’t enforced. One of the front desk women was extremely rude and unwelcoming. Floors were sticky. Shower was terrible. Only redeeming quality was that it was close to the airport.
Business response:
Dear Andrea, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vis... read more
TERRIBLE - TURNED AWAY DESPITE RESERVATION The hotel did not allow us to check in. Told us the hotel was filled despite us having a reservation. We even called in the afternoon to say we’d have a late check in and the person on the phone said that would not be a problem.
Business response:
Dear Tara, We are sorry for the frustrations caused when you did not find your reservations on your arrival, and on top of it, our team was not helpful. Please ensure this is different from what we desire for our staff, and we will address this so that this is never repeated. Please give us another opportunity to have you as our guest, and we are confident we can replace this experience with a much more positive memory!Sincerely,Hotel Management
Stay somewhere else if you can. Room wasn't cleaned well. Very limited linens, even though we booked a room for four people.
Business response:
Dear Sara KM, Thank you for reviewing your stay. We are disappointed to learn that we may have overlooked a few issues in your room's preparation, and we sincerely apologize for the inconvenience. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Also, we have instructed our front desk to make a stock of supplies for the guest. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Just terrible
Business response:
Dear Alex, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
I ordered a room with 2 beds and a couch to sleep 3 people. The room only had 2 beds and no couch. Further, when we checked in, they refused to provide keys until we paid an addition $100 deposit. The staff was very rude and inconsiderate. They refused to allow my husband to use the restroom in the lobby until he was registered as a guest, despite his discomfort from being stuck in a traffic jam for an hour prior to his arrival and being unable to relieve himself until he waa able to navigate out of the traffic. Worst hotel ... read more
Business response:
Dear Becky, Thank you for choosing our hotel and sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. Sincerely,Hotel Management
Staff was very friendly n polite. There were no pots, pans or cook ware as described in the listing. Booked a room with two queen size beds. We got two full size beds.. had to pay a parking fee for the duration of our stay was also not listed in the listing.. pest control the day of departure was a Definite no for me.. will not be booking here again for our next trip.
Business response:
Dear Samantha, We appreciate you choosing us and sharing your feedback. We strive to provide exceptional experiences in all aspects of our service, and we understand that we fell short of your expectations. We apologize for any service issues that may have affected your stay and hope to have the chance to make it up to you in the future with the outstanding hospitality you deserve.Sincerely,Hotel Management
The property was unclean and the staff was not nice
Business response:
Dear Gary, Thank you for taking the time to review your stay with us. We are disappointed to hear about the concerns with the cleanliness and service, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests with outstanding hospitality; therefore, we are genuinely sorry for not meeting these expectations during your stay. We are committed to providing each guest with a seamless, excellent stay, so we hope you will revisit so we can show you the visit you deserve.Sincere... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.