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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed No one was at registration desk when we arrived about 6 pm. Another couple had been waiting 30 minutes. Parking fee posted outdoors was lower than we were charged. We were not aware there is a $100 deposit. Room setup was as expected but entire floor was sticky. Room was quiet. Some damaged areas on walls. No coffee maker in kitchenette. No staff member was at front desk at 7 am. “Grab and go” breakfast comprised oatmeal packets and granola bars. Only two bars remained at 7 am. A staff member removed the empty t... read more
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. Please be assured we will address this with the concerned for improvement, and we do hope to have the opportunity to regain your trust and we... read more
asking for additional 100 deposit
Business response:
Dear taleya, We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Thank you for being our guest, and we hope you will reconsider staying with us again. Sincerely,Hotel Management
I made a reservation for two rooms yesterday at this hotel, we did the check-in but we had to leave because the conditions of that hotel were horrible, we saw something different on the internet than what we saw when we arrived, you couldn't even breathe from the dirt there, We didn't have sheets, everything was torn and thrown everywhere
Business response:
Dear Diommy, We are very sorry for failing to live up to your expectations. Our goal is to ensure a clean and comfortable environment for every guest, and we sincerely apologize that this was not your experience. We never intend to mislead our guests in any way, and the problems you described are unacceptable by our standards. Therefore, we appreciate you bringing your concerns to our attention, as it will help us improve. We will share your comments with our entire staff to prevent such incidents from repeating. We hope you... read more
While checking in, the receptionist told me that breakfast is offered in the morning. However, the next morning, another receptionist rudely informed me that NO breakfast is offered, although it is mentioned on Expedia that breakfast is included!!!! Another point is that the corridor is very smelly and the beds had bugs.
Business response:
Dear amr, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described and apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
8880 Bartram ave extended stay Hotel has bed bugs , hallways smell horrid my first and last time staying there
Business response:
Dear Ness, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
I booked this room after midnight of 1/30/23 so it was actually 1/31/23 before I booked it informed me of immediate check in after midnight an that’s why I proceeded with my booking only to get told I can’t check in nor was it rooms available tonight. I’m looking for a full refund of money and credits Thank You
Business response:
Dear Mauricio, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong; meanwhile, please feel free to reach out to us at the hotel for any further concerns regarding your fee. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Ma... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.