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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They are always overbooked. I will never use them again. They don't have rooms you BOOKED in advance. Terrible business practice. I am done with them period.
Business response:
Dear Stephen, we are sorry for your experience. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We have shared your concern with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. Such an instance is not the impression we want our guests to think of us. We hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Gentlemen at front desk was kind but area was sketchy and once inside it looked like i would imagine a jail would. The rooms were sub par dirty my daughter sat at the end of the bed and alnost flipped it over we took off the blankets and just slept on top fully clothed. We were too tired to try again. There is no breakfast just coffee and bananas i think
Business response:
Dear Martha, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
The place was not clean the staff was rude when i arrived to check in. So i did not check in and left.
Business response:
Dear Dennis, thank you for choosing to stay with us and sharing your review. We apologize for the cleanliness issue; our Housekeeping team usually does a great job maintaining a clean and fresh environment for our guests. Regrettably, this was overlooked during your visit. Also, we apologize for the behavior of our associate at the front desk for not being courteous towards our guests and not being welcoming. Such an instance is not the impression we want our guests to think of us. Please be assured we will train our staff t... read more
This was very disappointed. The smell was terrible and the place is just flat out dirty as well as the room. I payed for two nights as I was working long hours. Stayed the first night and did not return. It’s that bad
Business response:
Dear Crysta, thank you for choosing us. We were disappointed to read about the issues you encountered, and we sincerely apologize for not meeting your expectations. Please accept our apologies if our property was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. We look forward to making your next stay with us perfect.Sincerely,Hotel Management
Very nasty rooms
Business response:
Dear William, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our team strives to ensure an exceptional experience for each guest. Therefore, we are disappointed that your suite did not meet your expectations. We appreciate you bringing these observations to our attention. Feedback like yours helps us as we strive to provide complete guest satisfaction. We hope you revisit so we can show you all the wonderful aspects of our hotel that make us a great... read more
Avoid it. Floors were squeaky, room was dirty, there was popcorn in the sofa bed. Fridge was nice and clean. Towels were raspy and there was a lot of noisy guests.
Business response:
Dear Luis, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Though it is only across the street from the Sonesta, the experience could not have been farther away. We had 2 rooms, one on the 2nd floor and the other on the 3rd. Each floor had a unique terrible smell. The 3rd floor was so bad, we had to cancel the room and we all stayed in the second floor room. People were openly using drugs on the property. I would never stay there again and strongly recommend against anyone else staying there as well.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.