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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very dirty property I asked for a second room because the first one was dirty, the second room was also dirty so I asked for a refund. The women said she processed the refund and I would have to wait 3-5 business days but I haven’t received my refund for the room, only the deposit back.
Business response:
Dear Abriana, thank you for taking the time to share your feedback. Please accept our apologies for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Don't hesitate to contact us at the hotel for any further queries. Please know this is not usual for us, and we assure you we will look into the situation further. Sincerely, Hotel Management
Worst hotel ever Absolute worst experience with this place. We went to see a concert at citizens bank park at 4:30 so I got to the hotel around 2pm to let them know we’ll be coming in after midnight. They told me that was fine and I signed some paperwork and then I asked if there was anything else I needed to do to ensure we got into our room at night and they told me I was good to go. Well we got to the hotel and we had to swipe our card for a $100 incidentals but would get it back after our stay so I swiped my card and the... read more
Business response:
Dear Zachary, thank you for posting your review. We are very sorry for the inconvenience which you experienced during your stay. Please allow us to review the situation so we can see what went wrong. Meanwhile, please feel free to reach out to us at the front desk if we can assist you further. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincerely, Hotel Management
Did not have the rooms I booked. Sofa bed that we had to use had no blankets sheets and pillow both rooms.
Business response:
Dear John, please accept our apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we genuinely regret disappointing you. We have shared your feedback with the housekeeping team to ensure they should thoroughly check the room before giving it to any guest in the future. We hope to have an opportunity to better your experience whenever your travels bring... read more
Other guest here are just too loud in hallways
Business response:
Dear Patrick, please accept our apology for the difficulties you encountered with the noise from the neighboring guests. Moreover, we regret we were unaware of these concerns, as we would have been happy to speak with those guests or change your room. We are reviewing this with our team members to see how we can handle such situations better. We want to regain your trust, and we hope you will give us that chance in the future. Sincerely, Hotel Management
The girl with the red dreads is very rude and ignorant she came to the window asking me do I have a problem talking to me while she have a ear bud in her ear if your in customer service learn how to service customers all the rest of the ladies were great
Business response:
Dear Shareefah, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is discussed with the team member. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.