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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very disappointing. The rooms smelled like smoke. The rooms look like they were beaten up. The surrounding green space is not maintained.
Business response:
Dear Becker, thank you for being our guest and for sharing your feedback. We are sorry if the smoke smell compromised your experience. We have strict policies that prohibit smoking in some areas. We appreciate you bringing this to our attention so we can address it appropriately. Also, we have discussed your feedback with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating to future guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a future v... read more
Dirty, carpet looks like its at least 30 years old. Bedding from the 1970's. Steel plates on doors. Feels like a Half-way house. Very scared couldn't relax.
Business response:
Dear Joni, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Pissed in Philly I booked online 2 weeks in advance and paid in full, yet when I tried to check in, I was told the room was sold out and they had nothing for me. I don't understand how you can sell a room that has already been paid for. The woman behind the counter was rude and stand offish. When trying to talk with a Hotels.com representative, I was told I would have to talk to an agent in France! How is that possible that an agent in the US couldn't help me, when I booked it in Ohio and was staying in Pennsylvania? I will ... read more
Business response:
Dear Doug, we are sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Horrible walked in the room stank floor was slippery as if it was cleaned with oil room was no
Business response:
Dear Ana, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Treat Yourself Better Than This. The lobby is the cleanest part of the hotel. I checked in went to my room and the room was old with broken & missing drawers, the kitchen counters had dried up food, the chair had slashes in the fabric & the mattress cover had brown stains on it.
Business response:
Dear Guest, thank you for your review. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused to you. After reading the details of your experience, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management
Bad experience Not good, hotel experience not as advertised. Mattress wrapped in plastic making it extremely uncomfortable and noisy ro sleep on. Kitchen area completely bare without any supplies except 1 hand towel. No trash can. Room looked extremely run down. Would never stay here again
Business response:
Dear Guest, thank you for sharing your feedback. We are sorry your room did not have the amenities you desired or needed. We do our best to honor our guests' requests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We would love the opportunity to serve you again on your next visit to the area. Sincerely, Hotel Management
I got sick just walking in the door. It smelled so bad I caught an asthma attack. I couldn't even check in. I had to fight for 2 weeks to get my money back. I had a terrible experience with Extended Stay America suites before. I will NEVER stay there. This chain of hotels is horrible.
Business response:
Dear Jocelyn, we can't apologize enough for the inconvenience you encountered. We always want to provide our guests a clean, comfortable, and home-like suites, and it is disappointing that this was not your experience. We will follow up on your concerns with our Housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback; we hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Manag... read more
No late check in option. I was not able to do a late check in.
Business response:
Dear Gabriel, thank you for your feedback. We apologize for the inconvenience caused at the time of check-in. We will indeed look into this and discuss it with the team to provide a seamless experience to all our guests in the future. We appreciate your business and looking forward to welcoming you soon. Sincerely, Hotel Management.
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.