Extended Stay America - Philadelphia - Airport - Bartram Ave.

Business response:

Dear Da, thank you for your feedback. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. We are happily looking forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Dexter, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced due to the concerns with your guest room. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. It is unfortunate that you had to leave us earlier than anticipated, but we hope you will consider giving us another chance to redeem ourselves. We hope you will return to experience our hotel as we would h... read more

Business response:

Dear Guest, thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management 

Business response:

Tianna, thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced due to the lack of hot water. Rest assured, we will address this with our maintenance team and make sure we prevent such reoccurrences. We hope you will consider this as an isolated incident and allow us the opportunity to redeem ourselves. Sincerely, Hotel Management 

Business response:

Dawan, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret if our staff did not respond to your requests while you were here and apologize for that inconvenience. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management 

Business response:

Earl, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Daniel, thank you for staying with us and for sharing your review. We are sorry you encountered the service issues from our associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management