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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was kind and courteous. The lobby was very clean and smelling fresh. However it appears that the state has relocated a lot of people with different circumstances. I don't want to be judgmental we all have life challenges. However I think this property should be used only for the Commonwealth of Pennsylvania. A makeshift shelter if you will for better word. A very noisy children run in the hallways dogs barking people smoking outside the hallway smells like marijuana. It was not a pleasant stay at all. I booked a ro... read more
Business response:
Frances, thank you for choosing us and being our guest. We always aim to deliver a comfortable time for our guests, but we regret not being able to deliver a stress-free stay. We are sorry for the inconvenience caused due to the disturbance and the smoke odor you experienced. We appreciate you bringing your concerns to our attention and will take appropriate steps to enhance our guest experience. On a positive note, we are glad you liked our courteous associates. We hope you will change your mind and give us another opportun... read more
There was a guy sleeping in the hallway outside my door. Called down to the front desk and no one answered.
Business response:
Brian, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Dirty place, we booked in advance we were 5 people and they will give us only 2 towels. drunk people in the hallways and in the entrance and smell of cigarettes in the elevator. I do not recommend it
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
This place was dirty and too many ppl hanging around outside the front door the place is dim it was just nasty.
Business response:
Romaine, thank you for taking the time to comment on your visit. We are disappointed to hear that the cleanliness of our hotel didn't meet our usual high standards. Thank you for bringing this to our attention, we will address it and take appropriate actions. It was a pleasure to have you as our guest, and we hope to see you again on your next visit to this area. Sincerely, Hotel Management
Did not seem a safe location. Very noisy outside the property.
Business response:
Linda, Thank you for being our guest and for sharing your experience. We apologize for the noise issues you encountered and the inconvenience it caused. We are very sorry that your sleep was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
Place looks run-down
Business response:
Thank you for your feedback about your stay. We apologize that our facility fell short of your standards. We are sharing your comments with our brand leaders as they work to update and refresh our hotel. We hope you will come and see us whenever your future travels bring you to this area again. Sincerely, Hotel Management
Our stay at this location was a total disappointment, I wish this property be removed from Orbitz choices.
Business response:
Fernando, please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and the issues you may have had during your stay with us. We hope to have an opportunity in the future to provide you with the hospitality for which we are known. Sincerely, Hotel Management
Old property not like advertised. Everything smells like cigarette. Room had an awful smell. Front desk staff not very helpful nor friendly.
Business response:
David, We are sorry you encountered issues with cleanliness during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our housekeeping staff delivers outstanding service. We sincerely apologize this was not the case during your recent stay. We have shared your feedback with both the team and will use this as a training opportunity to improve ourselves. Thank you for your feedback. Please come back and stay with us again. Sincerely, Hotel Managemen... read more
Business response:
Dear Michael, we thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality for which we are known. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.