This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk people were rude because we didn’t know about the 100 deposit to be paid up front. They didn’t clean the room, would give us enough linen for 6 people only two. Would clean our room when we asked instead gave us a broom to do it ourselves. Then they charged more for the room than we were given online which I showed them and they didn’t care. The sofa bed which is what my kids had to sleep on was broken no one came to fix it nor the appliances in the kitchen. We would have left if we had someone else to go. I’v... read more
Business response:
Maryia, thank you for taking the time to evaluate your stay. We apologize for the unprofessional behavior of our front desk associate. We will review this with our team and take steps to ensure we are more consistent in our service delivery. We will also share your comments with our housekeeping team and take steps to ensure we are more consistent in our service delivery. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The property was dirty. They charged me an additional $100 deposit which was a surprise to me at check in. Found two roaches in the room. The Hallway smelled of urine. It was very dirty hotel. would not want to experience that again.
Business response:
Alphonsine, thank you for taking the time to share your feedback. We regret our incidental charges came as a surprise and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Didnt like anything
Business response:
Andrew, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.