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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator was not working the entire stay. It was broken since i dont know. I am with pwd, we climbed the stairs 3rd floor, it was horrible.
Business response:
Abbygale, thank you for your honest evaluation. We do want to apologize for the difficulties with the elevator. Thank you for your valuable feedback; we will address this properly. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Do not stay here! Elevator, stove, tv & ac doesn’t work. Water won’t drain. Beds covered in bags that make tons of noise. It isn’t up to date. Breakfast is just oatmeal, kids everywhere that live there, barking dogs from inside the hotel.. just terrible
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
This place is terrible, dirty, and just disgusting in general. Garbage in the halls, people loitering until the late hours of the night /early morning outside. Very sketchy. I wouldn’t recommend this place to my worst enemy. Atrocious! It should be dropped from your listings. They also didn’t honor my reservation after several flight delays and a 2:30 AM arrival. Instead they tried to charge me for a 2 night minimum. Oh, and the elevator was out of order on top of everything else! Ridiculous and outrageous!
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
I hated everything
Smells like cigarettes and room dirty and broken down.
Business response:
Lesley, thank you for staying with us and for your candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
My room was not clean and there were bugs.
Business response:
Thank you for posting a review of your recent stay. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and pest control provider to make sure we prevent such reoccurrences. We hope you will give us a chance to redeem ourselves the next time you are in the area. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.