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Extended Stay America - Philadelphia - Airport - Bartram Ave.
- Hotels
- Philadelphia, PA
About this business
Location details
8880 Bartram Ave., Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Nightmare For the price I paid I felt like I was in a roach motel. The furniture was broken, the bed spreads were dirty, the television was full of fingerprints and was sticky, the floors were sticky. The customer service was below average. My husband and I was afraid to sleep there, so we left after 30 minutes and found somewhere else to sleep. Don't recommend it.
Business response:
Marsharie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you and your husband with a better experience on a future stay. Thanks again! Sincer... read more
So I read the reviews before I booked & let me tell you I should have listen too the ppl never again would I stay hea me & my family was on the 2nd floor & the hallway smell so bad ….the room smelled good tho nice & clean for sure but I was upset cause they didn’t have there pull out coaches & no dishes was in the kitchen smh
Business response:
Shawna, thank you for the feedback. We are so disappointed our dishware policy was not communicated to you during the check-in process. We have shared your review with our team so we can ensure our communication checkpoints are followed to ensure a great experience for every guest. Also, we do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it doe... read more
The floors were sticky, the tub didn't drain, there was no coffee maker, no blow dryer, there was to be a couch and there was one.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
NEVER STAY HERE!! GROSS!!! Horrible. Hotel is disgustingly dirty. Left and went to another one. They refused to refund the money so i called corporate headquarters. Entire place wreaked of marijuana. Bugs on the walls. Just filthy.
Business response:
Mary, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Bartram Ave.
How is Extended Stay America - Philadelphia - Airport - Bartram Ave. rated?
Extended Stay America - Philadelphia - Airport - Bartram Ave. has a 2.7 star rating with 2,596 reviews.
When is Extended Stay America - Philadelphia - Airport - Bartram Ave. open?
Extended Stay America - Philadelphia - Airport - Bartram Ave. is open now. It will close tomorrow at 12:00 a.m.