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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches The staff was great, customer service was great, but my room had roaches and smelled terrible.
Business response:
Dear Julia, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we are disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that help us identify areas where we may need additional attention. We will take proper action, and we hope you will revisit and allow us to give you the outstanding experience we are known for p... read more
Ripped sheets, stains on carpets, broken, old tv stand. Bathroom with steins in floor. Heavy smoke stench in room which the staff changed for us. Staff was courteous and polite. The pictures looked great but the hotel was not. We wanted to leave after registering. It needs major renovation. It was cheaper than the rest but I will never stay there again.
Business response:
Dear saima, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Your time and comfort are valuable, and we're genuinely sorry for not meeting these expectations. We have taken note of your concerns and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Managem... read more
There were roaches and no drawers in the dresser. Also, it smelled really bad and was dirty
Business response:
Dear Marquese, Thank you for taking the time to write a review of our hotel. We are sorry about the issue in your room during your stay. We understand that every detail matters and can assure you that we have procedures in place regarding these concerns, and we hope you will see this as the isolated incident that it was. Thank you again for your candid feedback. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Do not stay at this nasty hotel , no good at all 0 Horrible customer service , I would never recommend any one not even my worst enemy to stay at that garbage of hotel .
Business response:
Dear Johnathan, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide excellent hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services in the future. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management
The smell was so bad, i just couldn't take it. The room was awful duty and filthy. It so outdated, and falling apart. Ill never go back. The staff at the front was nice.
Business response:
Dear Vianey, Thank you for taking the time to review our hotel. We understand that our guests have plenty of options to choose from when it comes to hotels, so our primary goal is to provide clean, comfortable suites at an affordable price that will make our guests want to come back. We are genuinely sorry to read that the cleanliness and condition of your room did not meet our high standards. We will immediately address this issue with our team so that necessary changes are made to solve these problems. We hope you will giv... read more
The bed was broke. They put me in a smoking room. There were burn marks in the window seal. The window was open at 25 degree weather. The hallways were litter with trash. I was too afraid to sleep.
Business response:
Dear Keshmira, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future. Our front desk team can help you while you are our guest and improve your time with us. Please return and enjoy a seamless time with us.Sincerely,Hotel Management
Needs a major overhaul. The check in was easy and the clerk was pleasant. The room was dirty, the windows were unlocked, the phone and hair dryer were broken, there was one thin blanket that was stained, the remote was missing the back and the door latch didn't work.
Business response:
Dear Mary, Thank you for choosing us and sharing your experience of your recent visit to our hotel. We apologize for the cleanliness and upkeep of the room issues you mentioned, which disturbed your experience. Your observations are always appreciated as we continuously work to ensure the seamless delivery of the best hotel experience. Our front desk is always available to listen to you and improve your time, but we will discuss this case with them to handle guests in a better way from now. On the positive side, it is nice t... read more
Gotta pay for parking, door handle came off, towel were stained, each one at that. I can go on but I’mma just mind my business
Business response:
Dear Mariana, Thank you for taking the time to share about your stay. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.