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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets and towels were clean, but that was it. There was dirt and goo on the floors, the counters hadn't been wiped down before we arrived, chair and rugs were stained. We luckily had chlorox wipes with us, and we left it better than we found it.
Business response:
Dear Christina, Thank you for sharing your experience, and we apologize for the cleanliness issues you encountered during your stay. We strive to maintain high standards of cleanliness, and we appreciate your understanding. Your feedback is valuable to us, and we will address these concerns with our housekeeping team to ensure improvements are made. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
Terrible
Business response:
Dear Demarius, Thank you for your feedback, and we apologize for your disappointing experience. Guest satisfaction is important to us, and we regret that we did not meet your expectations. We are committed to addressing any issues and making improvements based on your comments. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
Horrible rooms These rooms are terrible I found 3 bugs crawling around the night tables one on my baby cup , tv are horrible small tv remotes back taped up , small kitchen everything is horrible these places make to much money not to up grade
Business response:
Dear Angel, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the visit you deserve.Sincerely,Hotel M... read more
The shower had no curtain, there were no washcloths to use. Had to ask for hairdryer. Some of the lights did not work. The corners in the elevator had noticeable amount of dirt. Considering it was the least expensive hotel in that particular area, we got what we paid for. It just suited our needs.
Business response:
Dear Brenda, Thank you for your feedback and for choosing to stay with us. We apologize for the inconveniences you encountered during your visit. Your comments have been shared with our team to address the issues with the shower, amenities, lights, and cleanliness. We appreciate your understanding and are glad that our hotel suited your needs overall. We strive to improve our services and facilities based on guest feedback. We hope to welcome you back for a more better experience in the future.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.