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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sleep in your car.
Business response:
Dear Donna, We are sorry to hear that your experience was disappointing. We would like to understand more about your issues so we can address them appropriately. If you could provide additional details or contact us directly, we would appreciate the opportunity to investigate and improve the situation. Our goal is to ensure every guest has a comfortable and positive stay, and we apologize for any shortcomings you experienced. We hope you consider giving us another chance to provide you with a better experience.Sincerely,Hote... read more
Staff ok towards customers, but do not care at all about hotel.
Business response:
Dear Maurice, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely, Hote... read more
Bed Bugs Present There is evidence of bed bugs in the rooms. Another guests complained to me about them and I was itching the whole night in my bed!!
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely, Hotel Management
Room was horrible, no light in one of the rooms, no shower curtain in all three rooms I saw, no burners to cook on the stove, microwave, refrigerator dirty. Save yourself a trip. It’s gotten bad, too bad to charge the amount they do plus they wanna charge for parking and we heard gun shots within a few mins of being there.
Business response:
Dear Latosha, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next vi... read more
They charge $100 deposit which I wasn't aware of and it's not documented anywhere. Then you don't get it back for 2 to 5 business days. Like what?! It's not worth all that at all!
Business response:
Dear Diane, We are sorry you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. After a satisfactory inspection, the room deposit will be maile... read more
Hallway had no flooring. Shower had no hot water. Heater rattled, so I was unable to heat the room overnight in winter. Bed had no blanket. Insects crawled the walls. Bathroom door didn't close. A fight broke out in the lobby hallway. An intermittent beep rang out in the lobby, seemingly without end. This was a character-building experience.
Business response:
Dear Jason, Thank you for taking the time to write a review of our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and significantly appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return, and we... read more
Hotel and room were absolutely disgusting. It looked like a hotel from a third world country. The walls were cracked with peeling paint, the carpet was dirty, the baseboards were ripped off. The mattress was sagging, the towels had brown dirt on them, the trash wasn’t emptied in our room and most of the hotel smelled like marijuana. The thermostat was broken on our heater and the lights in our room were missing the bulbs so we only had the kitchen light. I will never stay here again.
Business response:
Dear Coady, Thank you for choosing us. We apologize for any inconvenience you faced during your visit with the room condition, and thank you for bringing it to our attention. Our guests' satisfaction and comfort are paramount, and we understand the importance of a flawless accommodation. Our front desk team is always available to help you; never hesitate to speak to them. Your feedback is instrumental in helping us enhance our services, and we hope you'll give us another opportunity to exceed your expectations.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.