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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pathetic. Don't do it. Pathetic. I paid in advance for two nights, showed up at midnight, and they told me they had rented my room. They said I would have to contact hotels.com to get a refund. I was left after midnight in Philadelphia having to find someplace to sleep.
Business response:
Dear Craig, We sincerely apologize for the distressing experience you encountered during your recent stay. It is unacceptable that your prepaid room was not available, and we deeply regret the inconvenience caused. We are actively addressing this matter internally to prevent its recurrence. Your situation is of great concern to us, and we understand the gravity of the situation. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you connect... read more
Please review They charge for parking in the lot, they charge a 100.00 security deposit the fridge was musty hot and wasn't cold at all.. The Queen size bed was really a full size and the frame was like a futon and it was bent. The sheet had stains on them. It was just a really bad night
Business response:
Dear Anthony, We sincerely apologize for the challenges you encountered during your stay. We regret the inconvenience caused by the parking fee, security deposit, and the issues with the fridge, bed, and linens. Your feedback is crucial, and we assure you that we are actively addressing these concerns to enhance the guest experience. Your satisfaction is our priority, and we appreciate your understanding. We hope for the chance to restore your confidence in the future.Sincerely,Hotel Management
Poor service room was t neat extra bed was discombobulated
Business response:
Dear Aida I., Thank you for taking the time to write a review of our hotel. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
This is not clean and not a good one to stay.
Business response:
Dear Siva Kumar, Thank you for sharing your recent stay experience. We are sorry for the disappointment with the cleanliness of the room that does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Also, we will instruct our team to re-check the rooms before delivery. Thank you for being our guest; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
I have never seen hotel that super bad. I stayed for one night only and paid $120. I got pretty much traumatized. Walked into the room with fully of cigarettes smell(I’m not smoker), there’s no comforter or blanket, just a sheet. Normal hotel or model will give you at least 4 pillows, stuck with three pillows. Stain everywhere from kitchen counter to bathroom counter, to the carpets. Broken draws. Lastly, there’s roaches everywhere. ROACHES everywhere, different sizes of roaches! I don’t know how this hotel pass the health i... read more
Business response:
Dear Michelle, Thank you for staying with us and sharing your feedback. We are disappointed that you felt the price did not meet your expectations. Your experience is not reflective of our usual standards, and we deeply regret the disturbance and maintenance issues you encountered. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback. Sincere... read more
Roaches The staff there was nice but other than that not to much good about the place. Both side exit doors key swipe thing was broken so if you walked outside you couldn't get back inside except if you walked around to the front of the building. Then i was out out of my room for a bit and when i walked back in and turned on the lights within 5 min i saw and killed 3 roaches and 2 other bugs. They need to keep up with cleaning and spraying that place better cause now I'm afraid to take my bags into my house at home that i ha... read more
Business response:
Dear Mary, We appreciate your kind words about our staff, and we're genuinely sorry to hear about the challenges you faced during your stay. It's disheartening to learn about the issues with the key swipe system, pests, and the non-functional TV remote. Please accept our sincere apologies for any inconvenience caused. Your feedback is crucial, and we will address these concerns promptly to ensure improvements. We understand your concern and take this matter seriously. Your satisfaction is our priority, and we hope you will a... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.