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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was filthy. I experienced 4 different odors on the walk up to the room, which also had a variety of funk. Every drawer had stains in it. The fridge was old and dirty. No restrooms in the lobby. There were people randomly laying in the hallways. They keep the trash in the stairwells and that too creates a nasty stink. All the floors were sticky whether carpeted or not. Complete dump. More like an old apartment building than a hotel.
Business response:
Dear Robert, Thank you for bringing these concerns to our attention. We apologize for the disappointment you experienced during your stay. We are taking immediate steps to address the issues you've highlighted to ensure a more pleasant environment for our guests. Your feedback is invaluable in helping us improve, and we hope for the opportunity to welcome you back and provide you with a much more satisfactory experience in the future.Sincerely,Hotel Management
If you like Dive Hotels, you'll love this place. The heavy plexiglass front desk enclosure more than suggested we were not in a safe environment. The lobby and hallway add an industral feel and unpleasant odor. The room had only two pillows and no blanket, just the sheets. The cooktop was old, worn and an eyesore. The window curtains did not form a complete seal when closed. We had to put the a heavy object in place in order to maintain privacy. The plumbing from other units was loud and annoying.
Business response:
Dear Dawn, Thank You for choosing us. We apologize for the experience you had during your stay. Your feedback is important to us, and we are actively addressing these issues with our team to make improvements. Ensuring a safe and comfortable environment for our guests is our priority. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable experience in the future. Sincerely, Hotel Management
I arrived and was told that Expedia overbooked and I didn’t have a room. Then I was told I could have a different room. When I got into the room it was dirty. When I turned down the bed I found blood on the sheets and there were fingernail clippings on the counter. My room got changed but I couldn’t sleep due to being grossed out. Will not recommend Expedia or this hotel.
Business response:
Dear Ginnette, It was disappointing to read your comments concerning your stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. Please know that we take your feedback seriously and... read more
The hotel said they did not have reservation from Expedia.
Business response:
Dear Khai, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
The room seemed clean but everything was was old and worn.
Business response:
Dear Lisa, Thank you for staying with us and reviewing your experience. We are pleased that you found the room comfortable, but we are sorry to hear about your concerns regarding its appearance. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management
I tried to shower on the night of check in but the shower did not come on. I pulled the knob towards me and it didn’t turn on. I went downstairs and the guy at the front said there was nothing he could do because the hotel doesn’t have maintenance. I waited about an hour and it came on. This morning I was using the bathroom when a roach came out and started to crawl near my toothbrush.
Business response:
Dear Guest, We regret to learn about the maintenance issues in your room. Your feedback is highly valuable to us and is crucial to our continuous improvement. We will collaborate closely with our maintenance team to promptly and effectively address all the concerns to prevent similar occurrences in the future. We express our gratitude for choosing our services and taking the time to bring this matter to our attention. Our utmost priority is to provide you with the exceptional and seamless experience we are recognized for del... read more
I was charged for a room and then when I got there to check in they had no rooms available
Business response:
Dear Tynita, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.