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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is no way a condemnation of the staff of this hotel. They were all very polite, and clearly doing the absolute best they could with what they are given. However the hotel itself is extremely rundown. The countertop was pulled up and a nail hanging out out. There were lantern flies in our room (both alive and dead) and our shower didn’t work. Worst hotel I’ve ever stayed at.
Business response:
Dear Kathleen, Thank you for your feedback and recognizing our hardworking staff. We apologize for the inconveniences you encountered during your stay. Rest assured, we take your comments seriously and will address these issues promptly to improve our facilities. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back under better circumstances. Sincerely,Hotel Management
I never leave reviews but this property was terrible. I am hoping I didn’t get bed bugs. There were mouse traps all over the room and two pillows that looked like they should have been for my 1 year old daughter they were that small. Very dirty, I am not sure if the room was cleaned beside the bed being made. They almost cancelled my reservation because they oversold the hotel, I also checked in at midnight so that was an odd comment to me by the front desk since I checked in so late. Thank god I was only there 6 hours. I ge... read more
Business response:
Dear Richard, Thank you for sharing your feedback with us. We apologize for the experience you had during your recent stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Your comments are important to us, and we will use them to make necessary improvements to our services. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel. Sincerely,Hotel Management
Property is dated and need to be renovated.
Business response:
Dear collonda, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. Our team is committed to enhancing our services and has taken note of your comments regarding our property development plans. We regret any disappointment caused and value your patronage. We look forward to the chance to host you once more in the coming days.Sincerely,Hotel Management
scary unpleasant stay Got in at 11:30 pm after dropping rental car off at phila airport. chose it due to early flight next morning. the lobby, hallway, room all smelled horrible like when you walk next to homeless tents in san fran. plexiglass protection at checkin counter. my teenage son and i waited for 5 minutes for the lady to finish folding towels before checking us in after looking directly at us several times. while waiting, we watched a drug-addled woman do circles and talk to herself. by this time, the three emoyees... read more
Business response:
Dear Michael, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address them adequately.Sincerely,Hotel Management
Worst hotel I've ever been in Though reservation was done ahead of time, I was told no room was available with functioning heat. When I was willing to take that inconvenience for at least one night, they then gave me a room that also had a malfunctioning sink. When I addressed the front desk about this, they said that I would have to deal with it and wasn't able to get a better room, albeit still without functioning heat, until I spoke to the manager. Dealing with a room that didn't have functioning heat, they wouldn't even ... read more
Business response:
Dear Gabriel, Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your stay. Providing a comfortable and fully functional room is paramount, and we regret falling short of your expectations. Your feedback is invaluable, and we are addressing the issues with urgency to ensure they do not recur. We apologize for any inconvenience caused by the lack of assistance from our front desk team. Rest assured, we are taking steps to improve our servic... read more
Terrible property, would never stay again. Upon arrival, the window was open, which allowed numerous bugs to be moved into my room already. Sheets and blankets were subpar, no trashcan, no toiletries, and a very bad odor, both inside the room and throughout the entire property.
Business response:
Dear Richard, Thank you for sharing your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. Providing a comfortable and welcoming environment is our priority, and we regret that we fell short of your expectations. Your feedback is invaluable, and we will address these issues immediately to ensure they do not recur. We appreciate your understanding and hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.