Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Younesh, thank you for choosing our hotel. Please accept our apologies for not providing exceptional hospitality during your stay. Our intention is never to disappoint a guest; your feedback is essential to us. We hope you will return to experience us as you should have on this visit. Thank you again, and safe travels. Sincerely, Hotel Management 

Business response:

Dear Lovada, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas around the hotel. It does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. We hope to see you again for a much-improved experience. Sincerely, Hotel Management 

Business response:

Dear Emilio, thank you for your feedback. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again. The cleanliness and room condition you describe are unacceptable and not representative of our quality standards. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We invite you to come back, validate the changes we will imp... read more

Business response:

Dear Brent, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management