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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel was weather beaten, furniture beat up like it came from a yard sale, the customer service at the counter was disgusting and unprofessional. I spent a lot time at the counter while the clerk talk with others and the most repulsive thing was 3 people behind the counter asked what did I need? I was trying check in early to take shower but each person repeatedly said to me to do you understand there is a $47 service charge to check in early. If it wasn’t a emergency and I needed to get to a graduation I would have. The... read more
Business response:
Dear Jonathan, thank you for being our guest. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We have shared your feedback with our brand leaders to ensure this situation will not happen again. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management
Unfortunately it was a terrible experience from beginning to end. Unexpected $100 deposit. Booked room not ready. Smokey rooms. Stopped up bathtub. Moved to another room only to fine out it hadn't been cleaned. Hair on sink and commode in the next room. Vending machine doesn't work. No trash can in room. Some lights in room don't work. Had to wake up desk clerk to check out.
Business response:
Dear Mary, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Only liked that it is close to the airport. Did not like the room and the noise next door. Could not sleep.
Business response:
Dear Junior, we are sorry we failed to deliver the exceptional stay you deserved. We apologize for the disturbances from other guests during your stay. We are sorry their lack of consideration had a negative impact on you achieving a good night's sleep. Unfortunately, our Front Desk was not informed at the time, so we could have resolved the situation to ensure a more enjoyable stay for you. Thank you for your comments about our hotel location. We appreciate your feedback and hope you will stay with us again in the future. S... read more
Horrible place to stay From the lobby to the rooms the place was not clean at all! There was only one towel in the bathroom and one hand towel with no washcloths and both of the white towels were kind of a dingy brown color with stains! The countertop was left dirty was not wiped off! And at 7 AM the next morning the continental breakfast only had two muffins and seven granola bars for breakfast and no coffee and no one around to complain to..
Business response:
Dear Clark, we are very disappointed to read your comments concerning your stay at our hotel. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We have shared your feedback with our Housekeeping team to ensure the room are thoroughly cleaned and inspected before allocating to future guests. Also, your feedback about our grab-n-go breakfast is shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We ... read more
They did not even have blankets on the bed.
Business response:
Dear Bruce, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping team to ensure rooms are thoroughly clean and inspected before allocating to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city. Sincerely, Hotel Management
The carpet was so dirty, we didn’t want to take our shoes off. There was a brown stain on our pillowcase. The furniture was insanely beat up. I’ve found better furniture on the street. The sheets didn’t fit the bed, and weren’t even tucked in to hide the mismatch. The ironing board was falling apart. I wasn’t expecting a fancy hotel. I was at least expecting all the outlets to work. Half did not. If you’re traveling with a companion, an absolute no-go. Even if your party is easy to please. No.
Business response:
Dear RACHELLE, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.