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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I’d like to start with my only positive - the receptionist was kind and was trying her best as she was the only one working. However, our room was dirty, with garbage still left in it- there was hair clumps on the floor, the heating & cooling system was extremely noisey, our toilet ran the entire night, our white towels were stained and dirty. There is no complimentary breakfast and a very limited coffee bar. There are no complimentary bathrooms items. There is no one at the front desk early morning and the rooms all smell l... read more
Business response:
Dear Nichole, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
Cleanliness
Business response:
Dear Ihsan, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Outdated hotel; carpet dirty and stained, dining table leg broken and unsteady, guest hanging around outside at entrance to smoke, window hvac unit, entrance not secure after hours as able to walk right in at 2am with desk empty nor any security onsite as unsafe, no ice at hotel was advised to go next door to obtain at Holiday Inn. Very disappointed with my stay.
Business response:
Dear addie, it was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide. Sincerely, Hotel Management
INFURIATED THIS COMPANY IS UNPROFESSIONAL!!! DISGUSTING!! GROSS! NO WARM WATER!! FURNITURE LOOK LIKE IT WAS SITTING AT THE DUMPSTER!! SMOKE AND URINE SMELL WAS THROUGH OUT THE HOTEL!! BED SMELT LIKE URINE!! MANAGER DOESNT CARE AT ALL !! ONLY ABOUT THE MONEY!! LISTEN !!!!
Business response:
Dear Amora, please accept our apologies for your disappointment during your stay. Providing outstanding customer service to all our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back. Sincerely, Hotel Management
Absolutely disgusting, just felt super dirty. We were in a non smoking room and the whole hotel smelt like smoke. Our door didn’t lock and had to tie things to make it lock. Overall very gross probably one of the worst hotels I’ve ever stayed at. I would not recommend staying here.
Business response:
Dear Sydney, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Night shift guy was pretty rude he definitely did not want to b there. It felt like I was making him do his job and it was a burden. Day shift woman when I called for a receipt was very nice and helpful.
Business response:
Dear Noel, we are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,018 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.