Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Jennifer, we are sorry we failed to deliver the exceptional stay you deserved. We regret our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assist them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management 

Business response:

Dear MANOJ, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. Your feedback is being reviewed with the team member to see what went wrong. Also, we regret our housekeeping staff overlooked some areas in your room; hence it's discussed with the team to ensure rooms are thoroughly clean and inspected before allocating to future guests. We are committed to making sure this does not happen again, and we are grateful for your patience. We welcome the opportunity to prove... read more

Business response:

Dear Alexander, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Dear Ermyas, we are very disappointed to read your comments concerning the condition of your suite. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We have discussed this incident with our housekeeping team to ensure it does not happen again. We hope you consider giving us another chance to provide the hospitality you always expect from us. Sincerely, Hotel Management 

Business response:

Dear Matt, thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Dear Maureen, we were very sorry to read your comments and want to apologize for any inconvenience caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations. We have shared your feedback with our housekeeping team, so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We are looking forward to having you stay with us once again so we can provide you with the flawless visit you deserve. Sincerely, Hotel Management 

Business response:

Dear Matthew, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management