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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over all it was terrible because I booked thru Expedia and the hotel charged me again the rooms are dirty and the hotel need to do some updating and fixing
I made a reservation at this loation. When I got there that evening to check in, the gentleman at the desk was friendly. I went to my room...the bathtub is in terrible condition. All of the furniture is outdated and battered. The stove range was filthy. There was a layer of dusk on the bedside lamps. The door to the room looked like someone was trying to break in.
Check the reviews on the actual Hotel website!!! The beautiful pictures and long list of amenities in the advertisement and the reviews were for a different Hotel. Dirt on the floors and cockroaches in the bathroom added to the ambiance. Bed, linen, and towels were reasonably clean.
Business response:
Dear David, We’re truly sorry to hear that your experience did not align with your expectations. We understand your frustration regarding the discrepancy between the listing and your actual experience, and we take your concerns about cleanliness and pests very seriously. Our team is actively addressing these issues with housekeeping and pest control to ensure a more hygienic and accurate representation of our property. We appreciate you acknowledging the cleanliness of the bed, linen, and towels. Your input helps us improve,... read more
Do better Trash beds are nasty as hell seems like they don’t wash or clean everything
Business response:
Dear Devon, We sincerely apologize for the condition of the bed and the cleanliness concerns you experienced during your stay. This is not the standard we strive to uphold, and we take your comments seriously. Our housekeeping team has been notified to thoroughly review and address the issues mentioned to ensure this does not happen again. Guest comfort and hygiene are our top priorities, and your input helps us improve our operations. We truly regret the inconvenience caused and hope you’ll consider giving us another opport... read more
It was completely dirty, museum quality appliances were dirty and rusty, smelled of cigarettes even though its non-smoking and people hang outfront. They also kept my deposit
Business response:
Dear Kesha, We sincerely apologize for the condition of your room and the overall environment during your stay. Cleanliness, properly maintained appliances, and a smoke-free atmosphere are priorities we take seriously, and we’re sorry we did not meet those standards. We truly value your feedback and the opportunity to improve. Sincerely, Hotel Management
We will never back there We really do not like our stay. It is totally different than the discription in Hotels.com. The breakfast do not exist. There are important wrong information in the site, like 1 minute from the airport and it is a lie. It is not a hotel but a motel. We never will come back.
Business response:
Dear Renan, Thank you for taking the time to share your thoughts. We’re sorry to hear that your experience did not align with your expectations. Guest satisfaction is important to us, and we strive to provide accurate information through all booking platforms. Your comments have been noted and will be reviewed to ensure clarity and consistency in how our accommodations are presented. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future to provide a stay that better meets your needs... read more
Don’t go there!!!!!! It’s by far the worst place I’ve ever stayed in my life☹️☹️☹️ Just everything that’s supposed to make your stay enjoyable is terrible, from the staff to the cleanliness and amenities etc…..
Business response:
Dear Francis, Thank you for sharing your feedback. We are sorry to hear that your experience fell so far below expectations. Guest satisfaction is extremely important to us, and it’s clear that your stay did not reflect the standards we aim to uphold. Your comments have been noted, and we are reviewing them with our team to ensure improvements are made where needed. We appreciate you bringing these concerns to our attention and hope you might consider giving us another opportunity in the future to provide a stay that is more... read more
Filthy disgusting hellhole Disgusting hotel. I checked out after 15 mins. Front desk is behind protective glass, that should have been the 1st sign. Hallway carpets were filthy and crunched when you walked Hallway doors and walls had gouges in them. Floor in room was so sticky my flip flop stuck to the tile floor. Room had cigarette burns everywhere, including ceiling. Everything was old and coated in grime. Bathtub had kids toy left in it, at least I hope it was a kids toy. Too scared to touch the beds. Front desk woman was... read more
Business response:
Dear Mary, We’re sorry to hear that your stay did not meet expectations and that several aspects fell short, from the room setup to the breakfast offerings. We also regret that the value didn’t feel aligned with the price and that the amenities didn’t meet your expectations. Your comments have been noted and will be shared with our team as we continuously work to improve both our accommodations and the guest experience. We understand your frustration and appreciate you bringing these matters to our attention. Your feedback d... read more
We lost money on this property. It was so bad, we were not willing to sleep there. The floor in the room was sticky. It was very old. There were spider webbs hanging from the ceiling in the room. The finish was worn off of the bathtub. There were a lot of people hanging out by the front door, some were smoking. There was no sitting area in the lobby.
Business response:
Dear Kristi, We sincerely apologize for the disappointing experience you had at our property. The issues you mentioned regarding cleanliness, room condition, and the overall environment are deeply concerning and far from the standards we strive to uphold. We understand how uncomfortable and unsettling this must have been, especially when it led you to cut your stay short. Please know your comments have been escalated to our housekeeping and maintenance teams for immediate corrective action. We truly value your input as it he... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.