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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was bit by bed bugs all over after 1 day of staying here due to a flight cancellation. Accommodations were not great and the rooms were generally dirty. There was hair, crumbs, and dust all over the bed, the trash can was broken, the door knob was broken, and the heater was very dusty. Overall expensive for the quality of the hotel. Would not recommend.
Business response:
Dear Mia, We take cleanliness and guest comfort very seriously and regret that your experience did not meet expectations. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance... read more
I walked through the hallway and there were pieces of trash all over the hallway. The room door wouldn't open (room 219) and when I told the front desk he just told me to lift the doorknob to open it. That is a maintenance issue that should be fixed before a guest is assigned that room. Also during the overnight stay, the walls are so thin I kept hearing voices from other rooms on the second level throughout the night and even at 4am. Wouldn't reccomend this place to anyone due to it being dirty, not maintained enough, and l... read more
Business response:
Dear Justin, We sincerely apologize for the issues you encountered during your stay, including the cleanliness, maintenance, and noise concerns. The door issue and hallway cleanliness are certainly not acceptable, and we will address these matters promptly. We regret that your experience was not as expected, and your comments will help us make necessary improvements. We hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
Hotel needs updates. It's very warn out.
Business response:
Dear Deborah, Thank you for sharing your feedback. We regret any instances where we may not have met your expectations and apologize for any inconvenience this may have caused. Your feedback concerning the need for upgrades has been carefully noted and will be communicated with the relevant team members. We trust that the remainder of your stay was enjoyable, and we eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Hotel Management
Should have stayed in my car If you’re ok staying at a place with a sticky floor, towels that have brown stains and some type of hair then this is the place for you. Oh and if you are ok with weird smell and no hot water this is the spot
Business response:
Dear Carmen, We are truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. It’s disappointing to learn that our usual standards did not meet your expectations, especially regarding the condition of the floors and towels, as well as the water temperature. We assure you that your feedback is taken seriously, and we will be working on improvements to enhance our guest experience. We would love the opportunity to welcome you back and provide you with a much more comfortable stay. Thank... read more
This place is disgusting, and they are way overpriced for the hotel. I stayed just 1 night and they charged me to have my car parked there. I wasn't doing an extended parking, it was just overnight while I was actually there. They charged me a deposit which I did get back but I was worried that I wouldn't because of visual damages that were already there, so I took pictures of the stuff just incase.
Business response:
Dear Michelle,We sincerely apologize for any shortcomings you experienced. We strive to provide our guests with a flawless experience, and we regret missing the opportunity to do so during your time here. We regret to hear you were not satisfied with the parking fee. Please know that we work hard to offer a fair rate for parking, considering our location and the amenities we provide. However, we appreciate your feedback and will share your suggestion with the team. We hope you will revisit so we can extend the exceptional ho... read more
The bathroom door handle fell off and room was missing a curtain among other things.
Business response:
Dear Adrian, We sincerely apologize for the issues you encountered with the bathroom door handle and missing curtain. This is not the experience we want for our guests, and we appreciate you bringing it to our attention. Our maintenance team has been informed to address these concerns promptly. Guest comfort is our priority, and we are continuously working to improve. We hope to have the chance to serve you better in the future. Sincerely,Hotel Management
Extra Charges when you Arrive
Business response:
Dear Michele, We apologize for any confusion regarding additional charges upon arrival. Our goal is to be transparent with our pricing, and we understand how unexpected charges can be frustrating. We are reviewing our communication processes to ensure clarity for all guests. Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to provide you with a more seamless experience during your next stay. Sincerely,Hotel Management
TERRIBLE . DO NOT STAY HERE Filthy Halls filled with marijuana weed No utensils in kitchen Someone was stabbed in lobby during my stay They charge a 'security deposit" when you get there Hotels.com needs to get this propertty off their platform
Business response:
Dear Peter, We deeply regret that your stay did not meet your expectations. Our team is committed to providing a safe and comfortable environment for all guests, and we take your concerns seriously. We are actively working to address issues around cleanliness and security, and we appreciate your input as it helps us improve. We hope you will give us another opportunity to serve you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.