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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Jesus take the wheel… Are you ready? This was the worst hotel I’ve ever been to! The hallways are funky. The stairwells smell horrendous because they have community trash cans in them on each floor. I had two rooms and both were absolutely DISGUSTING. The hot water doesn’t work in any of the sinks. Only the hot water in my second room’s bathroom worked but I had to run it for 15 minutes for it to get warm. The bathrooms are trifling (the tub was decent). The bed was decent. All the furniture is either damaged, stained or bro... read more
Business response:
Dear Erik, We regret that your stay did not meet expectations. Cleanliness and comfort are priorities, and we apologize for any shortcomings. Your concerns about maintenance and hot water are noted, and we will address them with our team. We're glad our staff tried to assist and that you found the location convenient. Your feedback helps us improve, and we appreciate your honesty. We hope to provide a better experience in the future. Sincerely,Hotel Management
The customer service is poor. The rooms could use updating and the bathroom could have been cleaner. The bed needed a comforter. I would choose to stay at their sister property around the corner over this one.
Business response:
Dear Desiree, Thank you for sharing your feedback. We sincerely apologize that your experience did not fully meet expectations and appreciate you bringing these concerns to our attention. Providing a welcoming environment and maintaining high standards are priorities, and we are continuously working to enhance both our service and accommodations. Your insights help us refine our efforts, and we will review these areas with our team to ensure improvements are made. We hope you will give us a second chance to deliver the type ... read more
Staff was not present and did not accommodate or inform me either before or when I arrived that it was no rooms. When asked for a solution possibly they abruptly turned me down.
Business response:
Dear Donovan, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sin... read more
Pictures do not match the property
Business response:
Dear Callie, We sincerely apologize for any discrepancies between the images and the actual property. We are working to update our online listings to better reflect the current condition of our hotel. Your comments help us improve, and we appreciate your understanding. We are committed to providing an excellent experience for all our guests and hope you’ll give us another chance to welcome you back in the future.Sincerely,Hotel Management
Never again Too many obvious damages, roaches greeted me within 10min of being in room, black mold in bathroom, dirty greasy overhead vent/filter, moldy breakfast muffins. TBH it has to be the demographics and the oh well attitude
Business response:
Dear Shanel, We sincerely apologize for the issues you encountered during your stay, and we take your concerns seriously. Cleanliness and guest comfort are top priorities for us, and we're investigating the situation to ensure improvements are made. We appreciate your feedback and are committed to providing a better experience for all future guests. We hope you'll consider staying with us again.Sincerely,Hotel Management
One word “NO” If you have no standards, this is the place for you.
Business response:
Dear Greg, We’re sorry to hear that your stay did not meet your expectations. Our team works hard to provide a comfortable experience for all guests, and we regret any disappointment. If there were specific concerns during your stay, we would have appreciated the opportunity to address them. We value your input and will use it to improve our services. We hope to have the chance to welcome you back for a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.