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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I slept on the lounge chair, because did not trust the cleanliness of the bed.
Business response:
Dear Thiago, Thank you for sharing your experience with us. We sincerely apologize that the condition of the bed led you to feel uncomfortable during your stay. Cleanliness and guest comfort are top priorities, and it’s deeply concerning to hear that we fell short in this instance. Your feedback has been shared with our housekeeping team for immediate review and corrective action to prevent similar issues in the future. We truly appreciate you bringing this to our attention, as it helps us improve. We hope to welcome you bac... read more
Property was in bad shape broken bed, live electrical wire that shocked you when you plugged in a cord property unsafe no transportation to airport, seemed to be used as a shelter for the homeless would not recommend this place
Business response:
Dear Eugene, We sincerely apologize for the condition of your room and the serious concerns you’ve raised regarding safety, including the broken bed and exposed electrical wire. These issues do not reflect our standards, and we are addressing them immediately with our maintenance team. We also regret any confusion regarding transportation services and the overall guest environment. Your comments are being reviewed carefully to ensure we make the necessary improvements. We hope to have the opportunity to welcome you back and ... read more
The room smells bed and old
Business response:
Dear Omar, We sincerely apologize for the unpleasant odor and aged feel you experienced in your room. This is not the standard we aim to provide, and our housekeeping and maintenance teams have been notified to address and resolve these concerns promptly. Your comfort is important to us, and we appreciate your input as it helps us improve our services. We value your stay and look forward to welcoming you back. Sincerely, Hotel Management
My stay at Extended Stay America Suites Philadelphia Airport 9000 Tinicum Bl on June 9-10, 2025 for 1 hour, was unequivocally unacceptable. Rather than a clean and functional room, I encountered a deeply unsanitary environment,stained carpets, peeling wallpaper, and a pervasive, sickly odor. The bathroom was demonstrably unclean, suggesting a severe lack of maintenance. The most alarming discovery was the presence of bed bugs.
Business response:
Dear Joao, Thank you for your feedback and for bringing these serious issues to our attention. We deeply regret that your experience fell far below expectations. Cleanliness and guest safety are top priorities, and we take these concerns extremely seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Please know your feedback is being taken seriously and will help drive urgent imp... read more
Omly issue is i had alot of trouble with the door not opening, it would get stuck really bad.
Business response:
Dear Luis, Thank you for sharing your experience with us. We’re glad to hear you enjoyed your stay overall, and we truly appreciate you bringing the door issue to our attention. We apologize for the inconvenience and understand how frustrating that must have been. Our maintenance team has been notified to inspect and resolve the problem promptly to ensure smoother access for future guests. Your feedback helps us improve, and we hope to provide an even better stay at Extended Stay America next time. Sincerely, Hotel Managemen... read more
Dirty aged hotel. No room service, hallway carpets stained, guests screaming and banging on doors. Just an overall disappointing stay.
Business response:
Dear Ivan, We’re truly sorry to hear that your stay did not meet expectations. Cleanliness, comfort, and a peaceful environment are top priorities, and we regret falling short during your visit. Your comments about the condition of the hotel, stained carpets, and disturbances have been shared with our team for immediate attention. We are committed to making improvements and providing a better experience in the future. Sincerely, Hotel Management
Didn’t stay!! Walked out . Horrible.
Business response:
Dear Amy, Thank you for sharing your impressions. We are truly sorry to hear that your experience did not meet expectations and that you chose not to continue your visit. It’s always our intention to create a welcoming and comfortable atmosphere for every guest. Your feedback is important and will be carefully reviewed with our team to better understand where improvements can be made. We regret the inconvenience and hope to have another opportunity to provide a more positive experience in the future. Sincerely, Hotel Managem... read more
Worst place I ever been The stove was absolutely filthy. The curtains had holes in it. The bedding was dirty, the toilet clogged, and they only had one plunger for the whole hotel. We had to wait for them to get it and then had to go downstairs for it, and I had to plunge the toilet Self in order to get clean towels. I had to take the dirty ones downstairs to get new ones there was no remote control for the TV. They said they only had limited remote controls the nerve to ask for $100 deposit. The bathroom was disgusting. I c... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay, as this is not the standard we strive to maintain. Your feedback is taken seriously, and we are addressing these matters immediately to improve cleanliness and guest comfort. We understand how important a clean and welcoming environment is, especially when traveling with family. We hope you will consider giving us another chance in the future to provide a better experience. Sincerely, Hotel Management
Uncomfortable bed.
Business response:
Dear Guest, We are sorry to hear that the bed in your room was uncomfortable, as your comfort is very important to us. We continually evaluate our bedding to ensure a restful sleep experience and will review your comments with our maintenance team to see how we can improve. We appreciate you bringing this to our attention and hope to provide you with a more comfortable stay during your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.