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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unassuming property. Linens were clean. Floor was clean and not carpet. Insecticides were dabbed around baseboards and counters. Handles were missing on cabinets. Tub faucet wouldn't turn off. Drape was broken on an end. Lamp on one side of bed did not work.
Business response:
Dear Bradley, Thank you for your feedback! We appreciate your recognition of the clean linens and floors. We apologize for the maintenance issues you encountered, including the tub faucet, cabinet handles, and lamp. These concerns have been shared with our maintenance team to ensure that they are promptly addressed. We’re committed to improving and providing a more comfortable stay in the future. We hope to welcome you back soon for a better experience. Sincerely,Hotel Management
This place was run down,dirty,and unsafe. Back door to hotel on stairwell open. Appliances dirty and rusty inside and out. Microwave had something in it. Cabinets dirty. Shower..would not go on there. A room was tarped off. Pictures online must havr been when they first opened Hasn't looked like that in years. Never ever again. They should have paid me to stay.
Business response:
Dear Kristy, We deeply regret that your stay did not meet expectations. Cleanliness, safety, and functionality are top priorities, and your concerns about the conditions you encounter are taken very seriously. We apologize for the discrepancies between your experience and our standards. Your feedback will be reviewed thoroughly with our team to ensure necessary improvements are made. We hope to restore your trust in the future and would love the chance to welcome you back. Sincerely,Hotel Management
Everything was dirty
Business response:
Dear Jason, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we strive to uphold, and we are taking immediate action to address these concerns with our housekeeping team. Your experience is very important to us, and we are committed to ensuring that all rooms are cleaned to the highest standards. We hope to have the opportunity to provide a better experience during your next stay. We look forward to welcoming you back. Sincerely,Hotel Management
This place was a total dive. I did not feel safe and checked out two nights early. I'm not entirely confident that I will get my money refunded either, even though the attendant said the manager would issue the credit later. The property was extremely run down, paint chipped everywhere, a dank, musty smell permeated the place. Fingerprints and smears on the woodwork. Also, a very disturbing white smear of something (I don't want to contemplate) was on the bed skirt. It was God-awful. I cannot discourage potential travellers ... read more
Business response:
Dear Yvonne, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
The property is run down, the entire place smelled terrible. Not to mention the room was nasty, and the entire floor reeked of marijuana and god knows what else. The room looked like it hadnt been cleaned properly and the refrigerator was stained brown. It was supposed to cream color i believe. Wil never stay here again.
Business response:
Dear Robert, Thank you for your recent review of your stay at our hotel. We were sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback... read more
This was the dirtiest room I have ever been in. Things had been spilled down the walls and not cleaned up. The refrigerator had dirt all down it. Behind and next to the stove grease had built up. There was a big hole in the wall. The faucet leaked. And to top it off, there were bugs going in and out of holes around the door.
Business response:
Dear Ralph, We sincerely apologize for the unacceptable conditions you encountered during your stay, including cleanliness issues and maintenance concerns. This is not the standard we strive to uphold, and we are addressing these matters with our housekeeping and maintenance teams to ensure they are resolved promptly. Your experience is important to us, and we regret falling short of your expectations. We hope you’ll give us another chance to provide a better stay. We look forward to welcoming you back! Sincerely,Hotel Manag... read more
The most disgusting and unacceptable hotel room I’ve ever booked. Walked into the room and within 30 seconds made the decision to leave.
Business response:
Dear Michael, Thank you for your feedback. We deeply regret that your experience did not meet expectations. Cleanliness and guest satisfaction are our top priorities, and we apologize for falling short in this instance. Your comments are valuable and will be addressed with our team to improve the quality of our rooms. We understand your frustration and hope you’ll consider giving us another opportunity to provide you with a much better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.