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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
NO HOT WATER! Old and rundown motel. Much newer and cleaner hotels are available in the area at the same price.
Business response:
Dear Guest, Thank you for choosing us. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. Our housekeeping and maintenance teams are reviewing the missed spots and will take action on a priority basis. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Manageme... read more
We were on a rushed 2 day trip and wanted something close to the Philly airport. I thought Extended Stay would be a good choice. This particular location looked a little worn but our room was pitiful. The clock didn’t work and the front desk said it would have to wait until maintenance came in the next day. We went for dinner and came back to find only one 1 of the 3 lamps worked. The faucet in the tub was rusted and dripping and the vents were crusted with dirt. Thankfully I had Clorox wipes to clean off the heating unit an... read more
Business response:
Dear Guest, We regret that your experience did not meet expectations. Your concerns about room maintenance, lighting, and cleanliness are important, and we will address them with our team to ensure improvements. Guest comfort is our priority, and we apologize for any inconvenience. We appreciate you choosing us for your stay near the airport and hope to provide a better experience in the future. Sincerely,Hotel Management
I chose this property for it's proximity to the airport as I had an early morning flight. The room didn't look anything like advertised. It was dirty and I ended up with bug bites all down my left arm - disgusting! Thank goodness I was only there for 6 hours!
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations, especially regarding cleanliness and comfort. Your comments about the room condition and bug bites are taken very seriously, and we will address these concerns with our housekeeping and maintenance teams immediately. We truly regret any inconvenience you faced and appreciate your input as we work to improve. We hope to better serve you in the future. Sincerely,Hotel Management
The place stinks but the staff was horrible. They charge me a deposit that was never refunded back. I had to contact my bank to fight with them. Staff hung up on me whenever i call to ask for updates. Sounds like the lady I spoke to was having a very bad day and transferred her frustration over
Business response:
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your recent stay. It is clear we fell short of providing you with the experience you deserve, and we deeply regret that. We take all concerns regarding cleanliness and customer service seriously. Rest assured, we will address this with our team to ensure better communication and service. Regarding your deposit, please know that we are investigating this further to ensure this is resolved quickly. We value your feedba... read more
Business response:
Dear Venecia, We regret that your experience did not meet expectations and would appreciate any specific feedback to help us improve. Guest satisfaction is important to us, and we are committed to making necessary enhancements to provide a better stay. If there were any concerns during your visit, we would have welcomed the opportunity to address them. We truly value your input and hope to provide a much-improved experience next time.Sincerely,Hotel Management
Jesus take the wheel… Are you ready? This was the worst hotel I’ve ever been to! The hallways are funky. The stairwells smell horrendous because they have community trash cans in them on each floor. I had two rooms and both were absolutely DISGUSTING. The hot water doesn’t work in any of the sinks. Only the hot water in my second room’s bathroom worked but I had to run it for 15 minutes for it to get warm. The bathrooms are trifling (the tub was decent). The bed was decent. All the furniture is either damaged, stained or bro... read more
Business response:
Dear Erik, We regret that your stay did not meet expectations. Cleanliness and comfort are priorities, and we apologize for any shortcomings. Your concerns about maintenance and hot water are noted, and we will address them with our team. We're glad our staff tried to assist and that you found the location convenient. Your feedback helps us improve, and we appreciate your honesty. We hope to provide a better experience in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.