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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THE STAFF WAS RUDE, THE PLACE WAS DIRTY, PEOPLE STANDING AROUND AT FRONT DOOR THAT WHERE NOT CUSTOMER, DIRY ITEMS LAYING AROUND AND THE HOTEL LOBBY LIGHTING VERY DEM. YOU NAME IT FOR HORRIBLE THIS PLACE IS AND WAS. THEY ALSO WANTED TO DOUBLE CHARGE AND THEY TOOK $100 HOLD ON MY CREDIT CARD REFUSE TO GIVE IT BACK BECAUSE I DID NOT STAY AND TOLD ME TO CONTACT EXPEDIA. I RATHER SLEEP IN MY CAR AT WAWA'S.
Business response:
Dear Iris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Property seemingly has a roach infestation
Business response:
Dear Ankur, We sincerely apologize for the issue you experienced during your stay. We take cleanliness and guest safety seriously, and we will immediately address the concerns about pest control with our team. Your comments will help us improve our services, and we are committed to providing a more comfortable experience in the future. We appreciate you bringing this to our attention and hope to welcome you back soon for a better stay. Sincerely,Hotel Management
I left and went to the hotel next door, I was not going to sleep in that room
Business response:
Dear James, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are of utmost importance to us, and we regret that we did not meet your expectations. We take your concerns seriously and will address them with our team to ensure a better experience for future guests. We hope you’ll consider giving us another opportunity to provide you with a more pleasant stay. Sincerely,Hotel Management
Furniture broken. roaches. Smelly. dirty floors, carpet. Building looks unkempt. No breakfast as promised.
Business response:
Dear Linda, We sincerely apologize for the issues you experienced with broken furniture, cleanliness, and the condition of the building. This is not the experience we strive to provide our guests. We have shared your concerns with our housekeeping and maintenance teams to address these matters immediately. Regarding breakfast, we apologize for any misunderstanding, and we will ensure that our offerings are accurately communicated moving forward. We hope to welcome you back for an improved experience. Sincerely,Hotel Manageme... read more
I checked in and checked right back out upon walking into my ROACH 🪳 infested room‼️
Business response:
Dear Kaleif, We sincerely apologize for the experience you had. Cleanliness is a top priority for us, and we are taking your concerns seriously. Our team is addressing the situation to ensure this does not happen again. We regret that your stay was affected, but we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with a more comfortable stay in the future. Sincerely,Hotel Management
Website automatically changed the booking dates we had entered into Google maps, and then the hotel refused to refund or change the dates to what we needed. Scam of a hotel.
Business response:
Dear Trevor, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Roaches. I did not stay here, it is roach infested. I am awaiting a refund.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequatelySincerely,Hotel Management
Manger needs to be more kind everyone is not rude
Business response:
Dear Sherry, It is very disappointing to learn about the service issues you encountered. Please accept our sincere apologies. We genuinely care about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated.Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve.Sincerely,Hotel Management
This was the dirtiest hotel I've even been too. Roaches everywhere, tub was dirty, blood stains on pillows, refrigerator was dirty with Roaches, burn marks on the bathroom sink, Roaches in the toilet, Roaches coming out the door handles. Soon as you walk in the room it smelled old. Stains on the furniture, i pulled back the sheets on the bed, and it a roach! This place needs to be shut DOWN! I ended up checking out, and couldn't get a refund.
Business response:
Dear ASHLEY, We are very disappointed to learn that you experienced many difficulties with us. Please accept our sincere apologies for any frustration and inconvenience you had as our guest. Your feedback is much appreciated. We will share your message appropriately and hope to resolve your issues to your satisfaction. We look forward to having you revisit us so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.