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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Alisa, We sincerely apologize for the inconvenience you experienced with bugs during your stay. Cleanliness and guest comfort are top priorities for us, and we are taking immediate steps to address this issue with our housekeeping and maintenance teams. We understand how important a clean and safe environment is and will ensure this matter is resolved. We hope you’ll give us another opportunity to provide you with a much better experience. Sincerely,Hotel Management
This was honestly the worst hotel I've ever stayed at. First off the whole building smelled like weed and cigarettes. There are "long" term residents here and they were loud and arguing outside in the hallway which made it feel unsafe to go outside my own room. The room itself was in terrible condition. The room keeping looks like they just change the linens and thats it. The floor and walls looked like they've never been wiped down I had to walk around with a towel under my feet because I didn't want to touch the floor. The... read more
Business response:
Dear Kenneth, We sincerely apologize for the issues you encountered during your stay. This is not the standard of service or cleanliness we aim to provide, and we regret the discomfort and inconvenience caused. We are addressing your concerns with our team to ensure improvements in both room maintenance and guest experience. We understand your frustration and would love the opportunity to make it right in the future. Sincerely,Hotel Management
The room was clean however the furniture was very old, some extremely worn out or even damaged. Tye entrance smelled heavy weed. I even took a photo of the broken drawer so that I was not charged for it. It was very worn out as well as other pieces of furniture. There was a kitchenette but there were no utensils or dishes which is usually a standard in most extended stays that I have stayed. To be fair, I am sure once upon a time they might have had some kitchen items and they might have been stolen or damaged based on my ob... read more
Business response:
Dear Emrah, We apologize for the issues you encountered with the furniture and the smell in the entrance area, and we will work to address these concerns. However, we're glad to hear that you found the room clean and appreciated the safe location near the airport. We also appreciate your understanding of the parking fee. We hope to have the opportunity to improve your experience in the future. Thank you again, and we look forward to welcome you back! Sincerely,Hotel Management
I made a reservation and when I got to the hotel, I was shocked. The reservation cost $167. I wasn’t feeling well and it was late at night so I thought let me see if I could stay and put $100 deposit down. I checked the room. It was inadequate for safety and could not have for people staying in that room the beds were not even standard size the door didn’t even close right. When I went back to the reservation desk, I saw that basically a one night stay cost around $67. I apparently thought I had a different hotel but why is ... read more
Business response:
Dear Jean, We deeply regret that your experience did not meet your expectations. We apologize for the issues you encountered with the room’s safety and condition. This is not the standard we aim to provide, and we will address these concerns with our team. We appreciate your input and hope you’ll give us another chance to offer a more comfortable and satisfactory stay. Sincerely,Hotel Management
Bugs all around
Business response:
Dear Daeshawn, Thank you for your feedback. We apologize for the issue you experienced with bugs in your room. This is certainly not the experience we aim to provide, and we will address this matter with our maintenance and pest control teams immediately to ensure this does not happen again. We appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management
The people at the reception omg one lady and one male had really bad attitude , again some amneties like plates , dishes ate not provided we requested all we received was just one plate and spoon over all not good
Business response:
Dear Sano, We apologize for the negative experience you had with our reception team and the limited amenities provided during your stay. This does not reflect the high standards of service we strive for, and we will address these concerns with our staff to improve. Your input regarding the availability of plates and dishes is also noted for immediate review. We value your business and hope to welcome you back for a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.