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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The customer service is poor. The rooms could use updating and the bathroom could have been cleaner. The bed needed a comforter. I would choose to stay at their sister property around the corner over this one.
Business response:
Dear Desiree, Thank you for sharing your feedback. We sincerely apologize that your experience did not fully meet expectations and appreciate you bringing these concerns to our attention. Providing a welcoming environment and maintaining high standards are priorities, and we are continuously working to enhance both our service and accommodations. Your insights help us refine our efforts, and we will review these areas with our team to ensure improvements are made. We hope you will give us a second chance to deliver the type ... read more
Staff was not present and did not accommodate or inform me either before or when I arrived that it was no rooms. When asked for a solution possibly they abruptly turned me down.
Business response:
Dear Donovan, We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sin... read more
Pictures do not match the property
Business response:
Dear Callie, We sincerely apologize for any discrepancies between the images and the actual property. We are working to update our online listings to better reflect the current condition of our hotel. Your comments help us improve, and we appreciate your understanding. We are committed to providing an excellent experience for all our guests and hope you’ll give us another chance to welcome you back in the future.Sincerely,Hotel Management
Never again Too many obvious damages, roaches greeted me within 10min of being in room, black mold in bathroom, dirty greasy overhead vent/filter, moldy breakfast muffins. TBH it has to be the demographics and the oh well attitude
Business response:
Dear Shanel, We sincerely apologize for the issues you encountered during your stay, and we take your concerns seriously. Cleanliness and guest comfort are top priorities for us, and we're investigating the situation to ensure improvements are made. We appreciate your feedback and are committed to providing a better experience for all future guests. We hope you'll consider staying with us again.Sincerely,Hotel Management
One word “NO” If you have no standards, this is the place for you.
Business response:
Dear Greg, We’re sorry to hear that your stay did not meet your expectations. Our team works hard to provide a comfortable experience for all guests, and we regret any disappointment. If there were specific concerns during your stay, we would have appreciated the opportunity to address them. We value your input and will use it to improve our services. We hope to have the chance to welcome you back for a better experience.Sincerely,Hotel Management
I was bit by bed bugs all over after 1 day of staying here due to a flight cancellation. Accommodations were not great and the rooms were generally dirty. There was hair, crumbs, and dust all over the bed, the trash can was broken, the door knob was broken, and the heater was very dusty. Overall expensive for the quality of the hotel. Would not recommend.
Business response:
Dear Mia, We take cleanliness and guest comfort very seriously and regret that your experience did not meet expectations. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. We appreciate you bringing these issues to our attention. We assure you that your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you give us another chance... read more
I walked through the hallway and there were pieces of trash all over the hallway. The room door wouldn't open (room 219) and when I told the front desk he just told me to lift the doorknob to open it. That is a maintenance issue that should be fixed before a guest is assigned that room. Also during the overnight stay, the walls are so thin I kept hearing voices from other rooms on the second level throughout the night and even at 4am. Wouldn't reccomend this place to anyone due to it being dirty, not maintained enough, and l... read more
Business response:
Dear Justin, We sincerely apologize for the issues you encountered during your stay, including the cleanliness, maintenance, and noise concerns. The door issue and hallway cleanliness are certainly not acceptable, and we will address these matters promptly. We regret that your experience was not as expected, and your comments will help us make necessary improvements. We hope you will consider giving us another chance to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,983 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.