Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Galen, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will address this appropriately.We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management 

Business response:

Dear Daymir, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered with the condition of the room and the door. Your safety and comfort are our top priorities, and we understand your concerns. We are currently addressing the maintenance and cleanliness issues to ensure a better experience for future guests. We regret that your stay did not meet expectations, and we hope you will give us another opportunity to provide you with a much improved visit.Sincerely,Hotel Management 

Business response:

Dear Harinadha, Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. To help us improve, we would greatly appreciate it if you could provide more details about the specific concerns you encountered during your stay. Your input is invaluable in helping us address any issues and ensure a better experience for all our guests. We hope to have the opportunity to make things right in the future. Sincerely,Hotel Management 

Business response:

Dear Darryl, Thank you for the honest comments about your stay with us. We sincerely apologize for the cleanliness issues you encountered and for any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincerely,Hot... read more

Business response:

Dear Jason, Thank you for reviewing our hotel. We are sorry about the issue you had in your room during your visit, and we understand that every detail matters. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you will revisit so we can show you our commitment to outstanding experiences.Sincerely,Hotel Management