This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this place as a last minute thing because I had a situation where I couldn’t get home for the next 8 hours. First of, I wasn’t aware there was a $100 security. Secondly, the whole building just smelled of cigarettes and tabacco. And last but definitely not least, the room was so dusty that it triggered an allergy reaction from me, plus the bed sheets had stains. It was a really disappointing experience.
Business response:
Dear Jomara, We sincerely apologize for the issues you encountered during your stay, including the unexpected deposit, unpleasant odor, and cleanliness concerns. Please know that your comments are being addressed with our team to ensure improvements in room conditions and maintenance. We understand how these issues affected your experience, and we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Sincerely,Hotel Management
The entire building has a really strong smell, from cigarettes or something. The room was not very clean or well presented, there were lots of things that looked disheveled or damaged, and I found multiple hairs on the towels.
Business response:
Dear Willow, We apologize for the unpleasant odor, cleanliness issues, and maintenance concerns you encountered during your stay. This is not the standard of service we strive to provide, and your comments will be shared with our team to address these areas promptly. We understand the importance of a clean and comfortable environment and appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back for a better experience. Sincerely,Hotel Management
It was trashy, cockroaches around the room, dirty appliances and a missing deadbolt in my room, I had to put a towel in front of the door in case someone broke in. Not worth the 513 dollars I paid for.
Business response:
Dear Raymond, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We hope you will give us another chance to welcome you back so you can experience our hotel the way you ... read more
The play look like it was under construction
Business response:
Dear Qaadira, Thank you for taking the time to share your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
THE STAFF WAS RUDE, THE PLACE WAS DIRTY, PEOPLE STANDING AROUND AT FRONT DOOR THAT WHERE NOT CUSTOMER, DIRY ITEMS LAYING AROUND AND THE HOTEL LOBBY LIGHTING VERY DEM. YOU NAME IT FOR HORRIBLE THIS PLACE IS AND WAS. THEY ALSO WANTED TO DOUBLE CHARGE AND THEY TOOK $100 HOLD ON MY CREDIT CARD REFUSE TO GIVE IT BACK BECAUSE I DID NOT STAY AND TOLD ME TO CONTACT EXPEDIA. I RATHER SLEEP IN MY CAR AT WAWA'S.
Business response:
Dear Iris, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Property seemingly has a roach infestation
Business response:
Dear Ankur, We sincerely apologize for the issue you experienced during your stay. We take cleanliness and guest safety seriously, and we will immediately address the concerns about pest control with our team. Your comments will help us improve our services, and we are committed to providing a more comfortable experience in the future. We appreciate you bringing this to our attention and hope to welcome you back soon for a better stay. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,010 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.