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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Entire hotel smells like cat pee, various fluid stains on walls and furniture, poor enough vacuuming standards I found (a pack of matches, two coins, 3 unknown pills and a dead bug), behind the microwave was a sticky trap that had dead cockroaches, two light bulbs were burnt out in the room, parents who don't control their kids for about 30 mins just let their kid run back and fourth down the hallway. A car was parked in the wheelchair loading parking space for a handicap accessible van I informed staff and it remained block... read more
Business response:
Dear James,Thank you for bringing your concerns to our attention. We deeply regret that your experience did not meet the high standards we strive to uphold. Your feedback regarding the cleanliness of the hotel and the issues in your room will be thoroughly reviewed with our housekeeping and maintenance teams. We appreciate you highlighting the parking situation as well. We assure you that we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your c... read more
I didn't like that the room was dirty, some lights didn't work, I had to be moved because both rooms were locked, at night they turn off the internet, the breakfast bars and muffins served for breakfast were moldy.
Business response:
Dear Valerie, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There was a big rat trap in between the sink and fridge. The fridge was wobbly and felt like it would topple on you when opening. There was hair and cockroaches in the tub.
Business response:
Dear Scott, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
La estrella es demasiado para el precio que se paga
Business response:
Dear Fernando,Thank you for your feedback. We apologize that your experience did not meet your expectations, especially regarding the value of the price. We strive to provide a positive stay for all our guests, and it’s disappointing to hear we fell short. Your comments are valuable to us, and we’re working diligently to enhance the quality and comfort we offer. We hope to have the chance to welcome you back for an improved experience in the future.Sincerely,Hotel Management
The stove was damaged! Once notified, they did not change it.
Business response:
Dear Carlos,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you encountered with the damaged stove during your stay. Ensuring that all amenities are in excellent condition is a top priority for us. Your feedback is invaluable, and we will promptly address this matter with our maintenance team. Please remember that our front desk staff is always available to assist with any concerns you may have during your stay. We appreciate your understanding and patience, and we hope to wel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.