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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I left and went to the hotel next door, I was not going to sleep in that room
Business response:
Dear James, We sincerely apologize for the issues you encountered during your stay. Cleanliness and comfort are of utmost importance to us, and we regret that we did not meet your expectations. We take your concerns seriously and will address them with our team to ensure a better experience for future guests. We hope you’ll consider giving us another opportunity to provide you with a more pleasant stay. Sincerely,Hotel Management
Furniture broken. roaches. Smelly. dirty floors, carpet. Building looks unkempt. No breakfast as promised.
Business response:
Dear Linda, We sincerely apologize for the issues you experienced with broken furniture, cleanliness, and the condition of the building. This is not the experience we strive to provide our guests. We have shared your concerns with our housekeeping and maintenance teams to address these matters immediately. Regarding breakfast, we apologize for any misunderstanding, and we will ensure that our offerings are accurately communicated moving forward. We hope to welcome you back for an improved experience. Sincerely,Hotel Manageme... read more
I checked in and checked right back out upon walking into my ROACH 🪳 infested room‼️
Business response:
Dear Kaleif, We sincerely apologize for the experience you had. Cleanliness is a top priority for us, and we are taking your concerns seriously. Our team is addressing the situation to ensure this does not happen again. We regret that your stay was affected, but we appreciate you bringing this to our attention. We hope you will consider giving us another chance to provide you with a more comfortable stay in the future. Sincerely,Hotel Management
Website automatically changed the booking dates we had entered into Google maps, and then the hotel refused to refund or change the dates to what we needed. Scam of a hotel.
Business response:
Dear Trevor, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Roaches. I did not stay here, it is roach infested. I am awaiting a refund.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequatelySincerely,Hotel Management
Manger needs to be more kind everyone is not rude
Business response:
Dear Sherry, It is very disappointing to learn about the service issues you encountered. Please accept our sincere apologies. We genuinely care about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated.Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you deserve.Sincerely,Hotel Management
This was the dirtiest hotel I've even been too. Roaches everywhere, tub was dirty, blood stains on pillows, refrigerator was dirty with Roaches, burn marks on the bathroom sink, Roaches in the toilet, Roaches coming out the door handles. Soon as you walk in the room it smelled old. Stains on the furniture, i pulled back the sheets on the bed, and it a roach! This place needs to be shut DOWN! I ended up checking out, and couldn't get a refund.
Business response:
Dear ASHLEY, We are very disappointed to learn that you experienced many difficulties with us. Please accept our sincere apologies for any frustration and inconvenience you had as our guest. Your feedback is much appreciated. We will share your message appropriately and hope to resolve your issues to your satisfaction. We look forward to having you revisit us so we can show you the outstanding visit you deserve.Sincerely,Hotel Management
Very unassuming property. Linens were clean. Floor was clean and not carpet. Insecticides were dabbed around baseboards and counters. Handles were missing on cabinets. Tub faucet wouldn't turn off. Drape was broken on an end. Lamp on one side of bed did not work.
Business response:
Dear Bradley, Thank you for your feedback! We appreciate your recognition of the clean linens and floors. We apologize for the maintenance issues you encountered, including the tub faucet, cabinet handles, and lamp. These concerns have been shared with our maintenance team to ensure that they are promptly addressed. We’re committed to improving and providing a more comfortable stay in the future. We hope to welcome you back soon for a better experience. Sincerely,Hotel Management
This place was run down,dirty,and unsafe. Back door to hotel on stairwell open. Appliances dirty and rusty inside and out. Microwave had something in it. Cabinets dirty. Shower..would not go on there. A room was tarped off. Pictures online must havr been when they first opened Hasn't looked like that in years. Never ever again. They should have paid me to stay.
Business response:
Dear Kristy, We deeply regret that your stay did not meet expectations. Cleanliness, safety, and functionality are top priorities, and your concerns about the conditions you encounter are taken very seriously. We apologize for the discrepancies between your experience and our standards. Your feedback will be reviewed thoroughly with our team to ensure necessary improvements are made. We hope to restore your trust in the future and would love the chance to welcome you back. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,010 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.