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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were roaches crawling all over the room. It was absolutely disgusting.
Business response:
Dear Tyler, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with pests in your room. Cleanliness and guest comfort are our top priorities, and we take such issues very seriously. We will address this concern with our maintenance team immediately to ensure that it is resolved. Your comments are invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Managemen... read more
Just upgrade the whole building and have no smoking inside the facilities completely….just no 🙄
Business response:
Dear Anna, Thank you for your feedback. We appreciate your suggestions regarding the need for upgrades and a stricter no-smoking policy. We continuously strive to enhance our facilities and guest experience, and your insights are invaluable in this process. Our team is committed to providing a comfortable environment for all guests, and we will certainly consider your recommendations. We hope you will give us another opportunity to meet your expectations during your next visit. Sincerely,Hotel Management
Conveniently next to the airport, but the room itself was incredibly loud—the toilet/pipes running and the ventilation kicking on made it difficult to sleep. The worst offense was the odor of the room.
Business response:
Dear Dylan, Thank you for sharing your experience. We’re glad to hear you found our location convenient, but we sincerely apologize for the noise and odor issues you encountered in your room. Your comfort is our priority, and we take your feedback seriously. We will address these concerns with our maintenance team to ensure a more pleasant environment for future guests. We appreciate your input and hope to have the chance to provide you with a better stay next time. Sincerely,Hotel Management
Super disappointing Awful location, rude staff who weren't even around half the time, the website lied saying this location had complimentary breakfast -- they do not. Said it had free wifi, it does not. The room was not clean, was missing the remote control for TV, there were loud guests and construction on property, you name it.
Business response:
Dear Mike, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, missing amenities, and any inconvenience caused by staff availability. We take your concerns seriously and are actively working to address them. While our complimentary breakfast offerings may differ from what was expected, we aim to provide a comfortable environment for all our guests. We appreciate your input and hope you’ll consider staying with us again. Sincerely,Hotel M... read more
No good at all. Never stay at this chain again.
Business response:
Dear George, Thank you for sharing your experience with us. We’re sorry to hear that your stay did not meet your expectations, and we appreciate your feedback regarding your concerns. Our goal is to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short during your visit. Your comments will help us improve our services in the future. We hope you’ll give us another chance to provide a better experience. Sincerely,Hotel Management
The furniture and rugs were very old! The staff was very nice!
Business response:
Dear James, Thank you for your feedback. We're glad to hear our staff made a positive impression during your stay, as guest satisfaction is our priority. We acknowledge your comments about the age of the furniture and rugs, and we’re continually working to improve our accommodations to enhance our guests' experience. Your feedback is invaluable as it helps us in our efforts to update and refresh our property. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management
Short stay When we got to our room there was a bag of laundry outside our door in the dim hallway. Phone was disconnected and did not work. TV was plugged in but had no working connection. Room cleanliness was questionable with some brown spattering on the paper covering the spare rolls of toilet paper. Walls are paper thin. The room next door had a radio alarm go off at ~3:00AM and it was blaring until 3:40AM with nobody to turn it off. Will probably fork out more for a more comfortable room in a different location next tim... read more
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the laundry bag outside your door and the problems with the phone and TV. The cleanliness concerns you've mentioned are unacceptable, and we will address these with our housekeeping team. We also regret the disturbance from the neighboring room and understand how disruptive that can be. Your insights are valuable, and we hope you’ll consider giving us another chance for a better experience. We look forwa... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.