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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It is very unfair for someone to pay for a room for the night to get some rest and my job was to kill roaches for most of the time. Unbelievable!!!
Business response:
Dear Kadian,Thank you for sharing your experience. We regret that your stay was impacted in such a way. Guest comfort and cleanliness are important, and we take concerns like this seriously. We will ensure that our pest control measures are thoroughly reviewed to prevent future occurrences. Your feedback helps us improve, and we hope to offer you a much better stay next time.Sincerely,Hotel Management
Bugs everywhere, roaches on the bed. Left same day. They refused to switch rooms, management refused refund. Do not book this place!
Business response:
Dear Ayman, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
ROOM FILLED WITH BUGS BUGS literally scattered when I turned the lights on. LOTS of bugs. The floor was sticky and the cabinet was broken. Got stuck here because of a flight delay, and got a last minute hotel after midnight. GROSSEST stay ever, and I was in the military.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay, including the presence of bugs and issues with cleanliness. This is far from the experience we aim to provide, and we will be addressing these concerns with our team immediately. We understand your frustration, especially given the circumstances of your late arrival, and appreciate your candid feedback. We hope to regain your trust and welcome you back in the future.Sincerely,Hotel Management
We were coming from a wedding and called to say we were gonna be late checking in. We were told if we weren’t there by a certain time they would cancel our reservation and we would be charged the full amount and not given the room even if we showed up after that time but before our check out time. There were people sitting on the floor and luggage in the lobby like they were either loitering or had been waiting around for a while. The elevator had skin all over the ground. Yes, skin like someone was peeling after being sun b... read more
Business response:
Dear TynNeyl, Thank you for your feedback. We deeply regret the experience you described and apologize for the cleanliness and condition issues you encountered during your stay. This is not reflective of our usual standards, and we will address these concerns with our housekeeping and maintenance teams immediately. We also regret the inconvenience caused by the check-in process. Your experience is important to us, and we hope to have the chance to welcome you back to restore your faith in our hotel. Sincerely,Hotel Managemen... read more
Stay away from this place! The first room they gave us was in shambles. Seems like a smoker stayed in that room for YEARS. The shower had flys in it the light switches and outlets were stained everything had a film on it. When we complained they put us in another room. Still just as bad. Was a little bit cleaner. There were cockroaches. And for being a pet friendly place, wasn’t very cat friendly which is what we had with us. The fridge wasn’t put up against the wall leaving a gap for the cat to get behind and almost stuck. ... read more
Business response:
Dear Cynthia, Thank you for your feedback. We sincerely apologize for the condition of the rooms you experienced during your stay. It's unacceptable that the cleanliness and maintenance standards were not met, and we will address these issues with our housekeeping and maintenance teams immediately. We also regret that our pet-friendly amenities did not meet your expectations. Your comments are important to us, and we appreciate you bringing them to our attention. We hope you’ll consider giving us another chance to provide a ... read more
Poor room condition The hotel definitely not worth the price paid. Had to ask for basic amenities(iron and things for the in room kitchenette. There was some type of construction on my floor, the room door was hard to open and close. The shower curtain did not close properly on either side of the rod so the floor got wet. The tub was peeling and the overall condition of the room and lobby was poor. Aside from that there were groups of people just hanging out in the parking lot drinking and smoking both at night and when I le... read more
Business response:
Dear Omega, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that the room and lobby conditions, as well as the presence of construction, did not meet your expectations. We also regret that basic amenities were not readily available and that the shower curtain was not functioning properly. Your comments will be shared with our team to ensure improvements are made. We hope you’ll consider staying with us again for a better experience. You’re always... read more
Roaches! In the bathroom, tub and room itself
Business response:
Dear Bronte, Thank you for your feedback. We sincerely apologize for the presence of roaches in your room and bathroom, as this is completely unacceptable. We take pest control very seriously, and your comments will be addressed with our maintenance team immediately to ensure this issue is resolved. Your comfort and safety are our top priorities, and we regret that we fell short during your stay. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance. You’re always welcome back!Sin... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.