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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Gross, bad furniture, roaches, thugs everywhere, drug deals, disgusting. Will never go back. Hated it.
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Yikes! I paid for a king bed room and got a full size bed (said it was queen but there’s no way) I got charged for the king anyways. The bathroom sink was clogged, the handle on the door was broken, all the drawers in the dresser were broken the freezer did not work, there was a bug in the bathroom. The sheets and bed cover were ripped I’ll add the pictures once I get back home
Business response:
Dear Taylor, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the bed size discrepancy, maintenance problems, and cleanliness concerns. This is not the experience we aim to provide, and we will address these issues immediately with our team to ensure they are resolved. We understand your frustration and appreciate you bringing these matters to our attention. We hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Manageme... read more
NEVER AGAIN! The place was filthy! There was dirt all over the hallway carpet. The shower curtain had dried blood on it. Half the lights in the room were broken, the metal of the bed frame was exposed and scraped one of us, there were bugs crawling on the sink in the kitchen, dirty towels, just disgusting!
Business response:
Dear Janaya, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide. Your concerns regarding the room condition, bugs, and maintenance will be addressed with our housekeeping and maintenance teams immediately. We are committed to improving our standards, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much better stay in the future. Sincerely,Hotel Ma... read more
There was a cockroach in the property
Business response:
Dear Chanseung, Thank you for your feedback. We sincerely apologize for the inconvenience of encountering a cockroach during your stay. This is absolutely not the standard of cleanliness we strive for, and we will address this issue with our team to ensure it is resolved. Your comfort and safety are our top priorities, and we take your concerns seriously. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Old building with paper thin walls and NO amenities. Had a kitchenette with completely empty cabinets- not a glass or a dish or even a paper towel . Just one roach crawling under the counter. No extra blanket or pillow. There was coffee and packaged muffins available in the morning. I really resented paying $12.50 to park in their very dark lot for the night.
Business response:
Dear Andrea, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
The property was being updated during my stay which I understand. Unfortunately they were working to the room right next to my room. It was loud, smelled strongly of marijuana, and there was it least two cockroaches in my room. One was behind my bed and one was in the kitchen area. The “breakfast” was nutrigrain bars and coffee. My Uber drivers suggested I not leave the hotel on a walk saying “I wouldn’t go out if I was you.”
Business response:
Dear Garrett, Thank you for your feedback. We apologize for the inconvenience caused by the ongoing renovations, noise, and odor during your stay. We take cleanliness seriously and will address the pest issue immediately. Additionally, we regret that our breakfast offering did not meet your expectations and will review our options for improvement. We also understand your concerns about the area and will work to ensure all guests feel safe and comfortable. We hope you'll give us another chance to welcome you back.Sincerely,Ho... read more
I was disappointed about this hotel. I couldn’t sleep the whole night because of noise both from A/C in the room and the unruly occupants. Also, no staff was on duty the whole night to make report to. There was poor TV service in the room without remote. We also informed online while booking that there is breakfast. We found out it was coffee. The one that broke the camel’s back was parking lot has to be paid for and we had to pay $100 security deposit. This the worst hotel I have ever lodged. I wish and hope all my money is... read more
Business response:
Dear C laude, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the noise, TV service, and parking concerns. We also regret the confusion regarding breakfast offerings and will clarify this information moving forward. Your concerns are important to us, and we hope you'll give us another chance to welcome you back.Sincerely,Hotel Management
Rebuild this property The facility was the most down in the heels ESA I have encountered. It took several minutes for the front desk clerk to come out and check me in. The room although clean enough was generally decrepit - stained furniture, cracked sink in bathroom, interior of refrigerator door missing parts...
Business response:
Dear Frederick, Thank you for your feedback. We sincerely apologize for the delayed check-in and the condition of your room. We take your comments seriously and will address the maintenance and cleanliness issues, including the furniture, sink, and refrigerator. Our goal is to provide a comfortable and well-maintained environment for all guests, and we regret that we fell short during your stay. We appreciate your input and hope you'll give us another chance to offer a better experience. We look forward to welcoming you back... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.