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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
They have a bug problem stuff are very disrespectful when you tell them your complaint they don't accommodate or try to understand you they talk very disrespectful towards customers calling them names swearing cussing them out build should have all new STAFF AND SUPERVISORS AS WELL AS A MANAGER‼️I wouldn't book here AGAIN NOR TELL ANYONE TO GO THERE WAIST OF MONEY AND PEOPLE THAT WORK HARD HARD EARNED MONEY THAT THESE DISRESPECTFUL EMPLOYEES DON'T deserve at all‼️
Business response:
Dear Guest, Please accept our apologies for any disappointment you felt during your visit. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issues you described. Our top priority is to take care of our guests, so please know that we will address these matters with our team to ensure a more wonderful experience for eve... read more
Don’t waste your money at this place Room was horrible. Broken lamps rusted stove missing dresser drawers and fridge that barely keep anything cold.
Business response:
Dear Marvin, We truly regret to learn about your disappointing experience at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest with a wonderful experience. We do hope to have the opportunity to regain... read more
Place is filthy. Didn't have hot water til the morning.
Business response:
Dear James, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management
Refrigerator did not work. Bed lamp did not work. No service for cleaning for 4 days. Power outage last day with cold water for shower, elevator not working. No Gym.
Business response:
Dear Mark, Thank you for your valuable feedback. We truly appreciate the information you provided and are always interested in hearing from our valued guests. Please accept our sincere apologies for your stay not being exceptional, as customer care is among our highest priorities. We understand your frustration with the multiple issues you encountered while with us. Please be assured that these are necessary procedures, and everything we do is in the best interest of our guests and associates. We will be ensuring that our se... read more
it was a dump I need to get the credit for one night as we didn't stay but that is on the other charge. they didn't have a lock on the hotel door as a minimum so the door was open. weed smell was everywhere and no breakfast or pool. place was a dump! i plugged in cord for phone and the outlite created a spark. the look was a dump and not like the picture advertised
Business response:
Dear Kathryn, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Entire hotel smells like cat pee, various fluid stains on walls and furniture, poor enough vacuuming standards I found (a pack of matches, two coins, 3 unknown pills and a dead bug), behind the microwave was a sticky trap that had dead cockroaches, two light bulbs were burnt out in the room, parents who don't control their kids for about 30 mins just let their kid run back and fourth down the hallway. A car was parked in the wheelchair loading parking space for a handicap accessible van I informed staff and it remained block... read more
Business response:
Dear James,Thank you for bringing your concerns to our attention. We deeply regret that your experience did not meet the high standards we strive to uphold. Your feedback regarding the cleanliness of the hotel and the issues in your room will be thoroughly reviewed with our housekeeping and maintenance teams. We appreciate you highlighting the parking situation as well. We assure you that we will address each of your concerns as we are committed to providing every guest with a wonderful experience. Thank you again for your c... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,010 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.