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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! The rooms are incredibly dirty and outdated. It was noisy. The carpets and furniture were full of stains. The front desk has bullet proof glass. The shower dripped all night. We checked out early and would never go back!
Business response:
Dear Kim,Thank you for sharing your concerns. It is disheartening to learn about your experience, as cleanliness and comfort are our top priorities. We sincerely apologize for the condition of your room and the noise issues you encountered during your stay. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We hope you might reconsider and give us another opportunity to provide a more pleasant experience in the future.Sincerely,Hotel Management
We did not stay. Dated and not clean
Business response:
Dear Bill,Thank you for your feedback. We sincerely apologize that your experience did not meet your expectations regarding cleanliness and the condition of our facilities. We understand how important these aspects are to our guests, and your comments will be shared with our team for immediate attention and improvement. We appreciate you bringing this to our attention and hope you will consider giving us another chance to provide you with a more positive experience in the future.Sincerely,Hotel Management
The heater in my room blew out cold air all night. When I arrived there was nobody at the front desk for at least five minutes. I seemed to have been over charged and the clerck told me "there's nothing we can do. Take it up with Expedia."
Business response:
Dear Malik, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
We did not stay. It was dirty and unsafe!
Business response:
Dear Marisela, Thank you for your feedback. We sincerely apologize for the cleanliness and safety issues you encountered, as this does not reflect our commitment to providing a safe and comfortable environment for our guests. Your concerns are taken seriously, and we will investigate this matter to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust. We look forward to welcoming you back for a better experience in the future.Sincerely,Hotel Mana... read more
There were roaches crawling all over the room. It was absolutely disgusting.
Business response:
Dear Tyler, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with pests in your room. Cleanliness and guest comfort are our top priorities, and we take such issues very seriously. We will address this concern with our maintenance team immediately to ensure that it is resolved. Your comments are invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Managemen... read more
Just upgrade the whole building and have no smoking inside the facilities completely….just no 🙄
Business response:
Dear Anna, Thank you for your feedback. We appreciate your suggestions regarding the need for upgrades and a stricter no-smoking policy. We continuously strive to enhance our facilities and guest experience, and your insights are invaluable in this process. Our team is committed to providing a comfortable environment for all guests, and we will certainly consider your recommendations. We hope you will give us another opportunity to meet your expectations during your next visit. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,010 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.