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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We waited almost 20 minutes to check in due to short staffing. Once we got our rooms, the bathroom was dirty, the fridge was dirty, the tv barely worked, we had our smoke detector ripped out, and there were roaches sporadically crawling the floor and bathroom.
Business response:
Dear Klassik, Thank you for your feedback. We deeply apologize for the delays during check-in and the issues you encountered in your room. Cleanliness and guest comfort are our top priorities, and we regret that we fell short in these areas. We take reports of pests and maintenance problems seriously and will address them immediately. Your experience does not reflect the standards we strive to uphold, and we hope you’ll allow us another opportunity to provide a better stay. We look forward to welcoming you back.Sincerely,Hot... read more
I would not stay here, ever. In fact I checked in and checked out the same night. It is in an unsafe area, it was dirty and unkept. The staff was not nice and complained about other guests. Once I left, the driver that picked me up told me it was the worst hotel in the area and that I should of never booked a room. I regret even considering it.
Business response:
Dear Angelica, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Cleanliness and guest safety are top priorities, and we regret that this did not meet your expectations. We will address your concerns regarding the cleanliness and staff behavior with our team to ensure improvements are made. While the area may not have felt ideal for you, many guests find it convenient. We appreciate your input and hope you'll give us another chance to welcome you back.Sincerely,Hotel Management
The washbasin was clogged during my stay, on complain staff say you have to appear in person after 11:00 and before 2:00 pm, I cant because during this time I was on job and problem remain persist
Business response:
Dear Abdulrauf, Thank you for your feedback. We apologize for the inconvenience caused by the clogged washbasin during your stay. We understand your frustration with the timing of the maintenance request and regret that the issue persisted. We will review our procedures to ensure that issues are addressed promptly, even outside of limited hours. Your comfort is important to us, and we hope you'll give us another chance to provide a more seamless experience. We look forward to welcoming you back.Sincerely,Hotel Management
Never again. Not safe. Left and found another hotel.
Business response:
Dear Catie, Thank you for your feedback. We are truly sorry to hear about your experience and that you felt unsafe during your stay. Guest safety is our top priority, and your concerns are taken seriously. We will review this matter with our team to ensure improvements are made. We understand your decision to leave and appreciate you bringing this to our attention. We hope you might consider giving us another chance in the future. Sincerely,Hotel Management
This property was terrible. I was awaken by a bedbug crawling on my leg! I immediately requested and received a different room. The new room had roaches! I was extremely disappointed!
Business response:
Dear Vernon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I’m not a princess at all. But when I actually got into my room after the 3rd key programming attempt, it was insane. Holes in the wall chewing gum stuck on the walls. Light in the bathroom didn’t even turn on. Stains all over everything. Everything was bubbling, peeling, or molding. I looked at the room, went back to the lobby, told the clerk I couldn’t stay there. She said “neither would I” I drove down the street and walked into another hotel that we all know of and it was a normal experience. I’ve stayed in the worst of ... read more
Business response:
Dear Justin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room and the overall experience you described. Your comments about cleanliness, maintenance issues, and the behavior of our staff are concerning and will be addressed immediately. We strive to provide a comfortable and safe environment for all our guests, and we regret that we fell short in your case. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Ho... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2 star rating with 2,841 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.