Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Marisela, Thank you for your feedback. We sincerely apologize for the cleanliness and safety issues you encountered, as this does not reflect our commitment to providing a safe and comfortable environment for our guests. Your concerns are taken seriously, and we will investigate this matter to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust. We look forward to welcoming you back for a better experience in the future.Sincerely,Hotel Mana... read more

Business response:

Dear Tyler, Thank you for your feedback. We sincerely apologize for the unpleasant experience you had with pests in your room. Cleanliness and guest comfort are our top priorities, and we take such issues very seriously. We will address this concern with our maintenance team immediately to ensure that it is resolved. Your comments are invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. We look forward to welcoming you back.Sincerely,Hotel Managemen... read more

Business response:

Dear Anna, Thank you for your feedback. We appreciate your suggestions regarding the need for upgrades and a stricter no-smoking policy. We continuously strive to enhance our facilities and guest experience, and your insights are invaluable in this process. Our team is committed to providing a comfortable environment for all guests, and we will certainly consider your recommendations. We hope you will give us another opportunity to meet your expectations during your next visit. Sincerely,Hotel Management 

Business response:

Dear Dylan, Thank you for sharing your experience. We’re glad to hear you found our location convenient, but we sincerely apologize for the noise and odor issues you encountered in your room. Your comfort is our priority, and we take your feedback seriously. We will address these concerns with our maintenance team to ensure a more pleasant environment for future guests. We appreciate your input and hope to have the chance to provide you with a better stay next time. Sincerely,Hotel Management 

Business response:

Dear Mike, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the cleanliness of your room, missing amenities, and any inconvenience caused by staff availability. We take your concerns seriously and are actively working to address them. While our complimentary breakfast offerings may differ from what was expected, we aim to provide a comfortable environment for all our guests. We appreciate your input and hope you’ll consider staying with us again. Sincerely,Hotel M... read more

Business response:

Dear George, Thank you for sharing your experience with us. We’re sorry to hear that your stay did not meet your expectations, and we appreciate your feedback regarding your concerns. Our goal is to provide a comfortable and enjoyable environment for all our guests, and we regret that we fell short during your visit. Your comments will help us improve our services in the future. We hope you’ll give us another chance to provide a better experience. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for your feedback. We're glad to hear our staff made a positive impression during your stay, as guest satisfaction is our priority. We acknowledge your comments about the age of the furniture and rugs, and we’re continually working to improve our accommodations to enhance our guests' experience. Your feedback is invaluable as it helps us in our efforts to update and refresh our property. We hope to welcome you back and provide an even better stay.Sincerely,Hotel Management