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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay away from this place! The first room they gave us was in shambles. Seems like a smoker stayed in that room for YEARS. The shower had flys in it the light switches and outlets were stained everything had a film on it. When we complained they put us in another room. Still just as bad. Was a little bit cleaner. There were cockroaches. And for being a pet friendly place, wasn’t very cat friendly which is what we had with us. The fridge wasn’t put up against the wall leaving a gap for the cat to get behind and almost stuck. ... read more
Business response:
Dear Cynthia, Thank you for your feedback. We sincerely apologize for the condition of the rooms you experienced during your stay. It's unacceptable that the cleanliness and maintenance standards were not met, and we will address these issues with our housekeeping and maintenance teams immediately. We also regret that our pet-friendly amenities did not meet your expectations. Your comments are important to us, and we appreciate you bringing them to our attention. We hope you’ll consider giving us another chance to provide a ... read more
Poor room condition The hotel definitely not worth the price paid. Had to ask for basic amenities(iron and things for the in room kitchenette. There was some type of construction on my floor, the room door was hard to open and close. The shower curtain did not close properly on either side of the rod so the floor got wet. The tub was peeling and the overall condition of the room and lobby was poor. Aside from that there were groups of people just hanging out in the parking lot drinking and smoking both at night and when I le... read more
Business response:
Dear Omega, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. It’s disappointing to hear that the room and lobby conditions, as well as the presence of construction, did not meet your expectations. We also regret that basic amenities were not readily available and that the shower curtain was not functioning properly. Your comments will be shared with our team to ensure improvements are made. We hope you’ll consider staying with us again for a better experience. You’re always... read more
Roaches! In the bathroom, tub and room itself
Business response:
Dear Bronte, Thank you for your feedback. We sincerely apologize for the presence of roaches in your room and bathroom, as this is completely unacceptable. We take pest control very seriously, and your comments will be addressed with our maintenance team immediately to ensure this issue is resolved. Your comfort and safety are our top priorities, and we regret that we fell short during your stay. We appreciate you bringing this to our attention and hope you’ll consider giving us another chance. You’re always welcome back!Sin... read more
Gross, bad furniture, roaches, thugs everywhere, drug deals, disgusting. Will never go back. Hated it.
Business response:
Dear Brian, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately. Sincerely,Hotel Management
Yikes! I paid for a king bed room and got a full size bed (said it was queen but there’s no way) I got charged for the king anyways. The bathroom sink was clogged, the handle on the door was broken, all the drawers in the dresser were broken the freezer did not work, there was a bug in the bathroom. The sheets and bed cover were ripped I’ll add the pictures once I get back home
Business response:
Dear Taylor, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the bed size discrepancy, maintenance problems, and cleanliness concerns. This is not the experience we aim to provide, and we will address these issues immediately with our team to ensure they are resolved. We understand your frustration and appreciate you bringing these matters to our attention. We hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Manageme... read more
NEVER AGAIN! The place was filthy! There was dirt all over the hallway carpet. The shower curtain had dried blood on it. Half the lights in the room were broken, the metal of the bed frame was exposed and scraped one of us, there were bugs crawling on the sink in the kitchen, dirty towels, just disgusting!
Business response:
Dear Janaya, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the experience we aim to provide. Your concerns regarding the room condition, bugs, and maintenance will be addressed with our housekeeping and maintenance teams immediately. We are committed to improving our standards, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a much better stay in the future. Sincerely,Hotel Ma... read more
There was a cockroach in the property
Business response:
Dear Chanseung, Thank you for your feedback. We sincerely apologize for the inconvenience of encountering a cockroach during your stay. This is absolutely not the standard of cleanliness we strive for, and we will address this issue with our team to ensure it is resolved. Your comfort and safety are our top priorities, and we take your concerns seriously. We appreciate you bringing this to our attention and hope to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management
Old building with paper thin walls and NO amenities. Had a kitchenette with completely empty cabinets- not a glass or a dish or even a paper towel . Just one roach crawling under the counter. No extra blanket or pillow. There was coffee and packaged muffins available in the morning. I really resented paying $12.50 to park in their very dark lot for the night.
Business response:
Dear Andrea, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services!Thank you once more, and we hope to see you again soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.