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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property was being updated during my stay which I understand. Unfortunately they were working to the room right next to my room. It was loud, smelled strongly of marijuana, and there was it least two cockroaches in my room. One was behind my bed and one was in the kitchen area. The “breakfast” was nutrigrain bars and coffee. My Uber drivers suggested I not leave the hotel on a walk saying “I wouldn’t go out if I was you.”
Business response:
Dear Garrett, Thank you for your feedback. We apologize for the inconvenience caused by the ongoing renovations, noise, and odor during your stay. We take cleanliness seriously and will address the pest issue immediately. Additionally, we regret that our breakfast offering did not meet your expectations and will review our options for improvement. We also understand your concerns about the area and will work to ensure all guests feel safe and comfortable. We hope you'll give us another chance to welcome you back.Sincerely,Ho... read more
I was disappointed about this hotel. I couldn’t sleep the whole night because of noise both from A/C in the room and the unruly occupants. Also, no staff was on duty the whole night to make report to. There was poor TV service in the room without remote. We also informed online while booking that there is breakfast. We found out it was coffee. The one that broke the camel’s back was parking lot has to be paid for and we had to pay $100 security deposit. This the worst hotel I have ever lodged. I wish and hope all my money is... read more
Business response:
Dear C laude, Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the noise, TV service, and parking concerns. We also regret the confusion regarding breakfast offerings and will clarify this information moving forward. Your concerns are important to us, and we hope you'll give us another chance to welcome you back.Sincerely,Hotel Management
Rebuild this property The facility was the most down in the heels ESA I have encountered. It took several minutes for the front desk clerk to come out and check me in. The room although clean enough was generally decrepit - stained furniture, cracked sink in bathroom, interior of refrigerator door missing parts...
Business response:
Dear Frederick, Thank you for your feedback. We sincerely apologize for the delayed check-in and the condition of your room. We take your comments seriously and will address the maintenance and cleanliness issues, including the furniture, sink, and refrigerator. Our goal is to provide a comfortable and well-maintained environment for all guests, and we regret that we fell short during your stay. We appreciate your input and hope you'll give us another chance to offer a better experience. We look forward to welcoming you back... read more
We waited almost 20 minutes to check in due to short staffing. Once we got our rooms, the bathroom was dirty, the fridge was dirty, the tv barely worked, we had our smoke detector ripped out, and there were roaches sporadically crawling the floor and bathroom.
Business response:
Dear Klassik, Thank you for your feedback. We deeply apologize for the delays during check-in and the issues you encountered in your room. Cleanliness and guest comfort are our top priorities, and we regret that we fell short in these areas. We take reports of pests and maintenance problems seriously and will address them immediately. Your experience does not reflect the standards we strive to uphold, and we hope you’ll allow us another opportunity to provide a better stay. We look forward to welcoming you back.Sincerely,Hot... read more
I would not stay here, ever. In fact I checked in and checked out the same night. It is in an unsafe area, it was dirty and unkept. The staff was not nice and complained about other guests. Once I left, the driver that picked me up told me it was the worst hotel in the area and that I should of never booked a room. I regret even considering it.
Business response:
Dear Angelica, Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Cleanliness and guest safety are top priorities, and we regret that this did not meet your expectations. We will address your concerns regarding the cleanliness and staff behavior with our team to ensure improvements are made. While the area may not have felt ideal for you, many guests find it convenient. We appreciate your input and hope you'll give us another chance to welcome you back.Sincerely,Hotel Management
The washbasin was clogged during my stay, on complain staff say you have to appear in person after 11:00 and before 2:00 pm, I cant because during this time I was on job and problem remain persist
Business response:
Dear Abdulrauf, Thank you for your feedback. We apologize for the inconvenience caused by the clogged washbasin during your stay. We understand your frustration with the timing of the maintenance request and regret that the issue persisted. We will review our procedures to ensure that issues are addressed promptly, even outside of limited hours. Your comfort is important to us, and we hope you'll give us another chance to provide a more seamless experience. We look forward to welcoming you back.Sincerely,Hotel Management
Never again. Not safe. Left and found another hotel.
Business response:
Dear Catie, Thank you for your feedback. We are truly sorry to hear about your experience and that you felt unsafe during your stay. Guest safety is our top priority, and your concerns are taken seriously. We will review this matter with our team to ensure improvements are made. We understand your decision to leave and appreciate you bringing this to our attention. We hope you might consider giving us another chance in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.