This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property was terrible. I was awaken by a bedbug crawling on my leg! I immediately requested and received a different room. The new room had roaches! I was extremely disappointed!
Business response:
Dear Vernon, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
I’m not a princess at all. But when I actually got into my room after the 3rd key programming attempt, it was insane. Holes in the wall chewing gum stuck on the walls. Light in the bathroom didn’t even turn on. Stains all over everything. Everything was bubbling, peeling, or molding. I looked at the room, went back to the lobby, told the clerk I couldn’t stay there. She said “neither would I” I drove down the street and walked into another hotel that we all know of and it was a normal experience. I’ve stayed in the worst of ... read more
Business response:
Dear Justin, Thank you for your feedback. We sincerely apologize for the unacceptable condition of your room and the overall experience you described. Your comments about cleanliness, maintenance issues, and the behavior of our staff are concerning and will be addressed immediately. We strive to provide a comfortable and safe environment for all our guests, and we regret that we fell short in your case. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay.Sincerely,Ho... read more
said there was breakfast, only thing they offered was coffee. Hotel very dated and smelled. Staff was good.
Business response:
Dear Kathleen, Thank you for your feedback. We apologize for the misunderstanding regarding breakfast offerings; we understand how disappointing this can be. We appreciate your kind words about our staff, but we regret that the hotel's condition and odor did not meet your expectations. Your comments will be addressed as we work towards improving our facilities and services. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Sincerely,Hotel Management
The ceiling in the bathroom was crumbling, the floor was so sticky I didn't dare take off my shoes. There was a dead bug in the drawer, at least it was dead! The bed was broken and tipping toward the floor when I walked in.
Business response:
Dear Camie, Thank you for your feedback. We sincerely apologize for the poor condition of your bathroom and the issues you encountered with the sticky floor, dead bug, and broken bed. Your experience is not reflective of our standards, and we will address these concerns with our maintenance and housekeeping teams to ensure necessary improvements are made. We appreciate your comments and hope to have the opportunity to welcome you back for a much better stay in the future.Sincerely,Hotel Management
Room appeared to be clean but smelled like smoke there was a bag over smoke detector in room.
Business response:
Dear Christina, Thank you for your feedback. We’re glad to hear the room appeared clean; however, we sincerely apologize for the smoke odor and the bag over the smoke detector. Your safety and comfort are our top priorities, and we take such issues very seriously. We will address this matter with our team to ensure compliance with safety protocols and improve the overall guest experience. We appreciate your understanding and hope to welcome you back for a much-improved stay.Sincerely,Hotel Management
I didn't end up staying at the hotel. The room and hallways smelled heavily of cigarettes' smoke. As moved around the room the I had and insect run along the wall. I didn't touch anything and left the hotel. I still have not received my incidentals deposit back.
Business response:
Dear Guest, Thank you for reviewing our hotel. The cleanliness and room conditions you describe are unacceptable and not representative of our quality standards. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. Please note that refunds over 100.00 will be mailed by check within 14 days of departure. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel M... read more
Bad
Business response:
Dear Eladio, Thank you for connecting with us about your time at our hotel. It is great to know you were pleased with the majority of your visit. However, we regret that your stay was anything other than perfect. We appreciate you bringing this to our attention, and we hope you will give us another opportunity the next time you are in the area.Sincerely,Hotel Management
Not worth it at half the price. Place is a dump. Didn’t honor my king bed reservation. Rude staff. Old and dirty room.
Business response:
Dear John, Thank you for your feedback. We sincerely apologize for not honoring your reservation and for any rudeness you encountered from our staff. Cleanliness and guest satisfaction are our top priorities, and we are committed to addressing these issues. Your comments will be shared with our team to ensure improvements are made. We appreciate your input and hope you’ll consider staying with us again so we can provide you with a better experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.