This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just plain dirty and scary
Business response:
DearJaper,Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure each of these is addressed appropriately. Considering this a rare incident, we hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
The most disgusting hotel ive ever been to thus far!!
Business response:
Dear Aaliyah,Thank you for sharing your feedback, and we sincerely apologize for your experience. It is disheartening to learn that your stay did not meet expectations regarding cleanliness and comfort. We strive to provide a welcoming environment for all our guests, and your comments are crucial for us to identify areas needing improvement. Please rest assured that we are committed to addressing these concerns to enhance our services. We hope you will consider giving us another chance in the future for a significantly bette... read more
During my stay, I noticed a few issues, but overall, the staff were very friendly and welcoming, which made a positive impression. While the room seemed to be cleaned, I was surprised to find a few small insects. Additionally, the air from the air conditioner had a slightly stale smell, and the room felt a bit damp and humid. On the positive side, the water pressure in the shower was strong, and I was pleased to find four fresh and clean towels provided. The hotel staff’s excellent service and attention to detail stood out, ... read more
Business response:
Dear Kazuharu,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. While we’re glad to hear that our staff made a positive impression and that you enjoyed the shower’s water pressure and clean towels, it is concerning to learn about the insects and the stale odor from the air conditioner. Your comments are invaluable as we strive to enhance our guests’ comfort and satisfaction. Please know that we are committed to addressing these issues to ensure a better experi... read more
Horrid Hotel This is a horrid place and not inexpensive. There were hidden fees like parking. People loitering in parking lot made me feel unsafe. Entire hotel smells of cigarette smoke. The carpets were stained and had gross grime. The floors were all sticky. The sheets and towels were clean though.
Business response:
Dear Saret,Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your stay, including the unexpected fees, safety concerns, and cleanliness problems. Your feedback is crucial in helping us identify areas that need improvement, and we assure you that we are committed to addressing these concerns promptly. We understand how important a safe and clean environment is for our guests, and we deeply regret that we fell short in your case. We appreciate your acknowledgment of the clean... read more
When walked into the front door to check in the smell of marijuana hit us in the face. The clerk was nice enough, but then charged us $12.95 to park the car and a $100 deposit. When we walked into our room it stunk, the AC/HEATER didnt work, the refrigerator was so loud that i had to unplug it, the toilet wouldn't shut off so i turned off the valve under the toilet and no toilet paper at all, the bathroom door would shut. Breakfast was set up on a little table that was for grab and go and when i got down there at 8:45 there ... read more
Business response:
Dear Gloria,Thank you for sharing your experience. Sincere apologies for the numerous inconveniences encountered during your stay. It is unacceptable that unpleasant odors, maintenance issues, and inadequate breakfast options diminished your experience. While the friendly staff is appreciated, the overall condition of the hotel fell short of expectations. Your feedback regarding cleanliness and facility maintenance is invaluable, and steps will be taken to address these concerns promptly. The discomfort experienced is regret... read more
The property is more of a transit location--for people who are looking for cheap long term stay. The property had roaches and the bathtub was dirty with rings.
Business response:
Dear Alana,Thank you for sharing your feedback regarding your recent stay. We are truly sorry to hear about the cleanliness issues you encountered, including roaches and a dirty bathtub. This is not the standard we strive to uphold, and we understand how disappointing this must have been for you. We are actively addressing these concerns with our housekeeping team to ensure a thorough improvement in our cleanliness protocols. Your insights are invaluable, and we appreciate you bringing these matters to our attention. We hope... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.