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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It smelled SO BAD on the floor I was on, luckily not my room. However, this place looks like a trap house hotel. The light fixtures were broken and hanging off, the drawers were broken, the shower curtain couldn’t close because the bar is hanging off the wall. People were hanging out and yelling in hallways. I actually didn’t spend the night and stayed with a friend. Unfortunately I feel pretty duped. There was no breakfast because the electricity on the first floor wasn’t working. All the other hotels around it just looked ... read more
Business response:
Dear Natalie, Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the unpleasant smell and maintenance issues. Your concerns regarding the condition of the hotel and the lack of breakfast are noted, and we are taking steps to address these matters. We strive to provide a better experience for all our guests and appreciate your insights. We hope you’ll consider staying with us again for a more positive experience. Sincerely,Hotel Management
This property is poorly kept and shouldn’t be open to the public. It’s an extended shelter and shouldn’t be listed as a hotel
Business response:
Dear Lakeisha, Thank you for your feedback. We apologize for your disappointment with the condition of the property and understand your concerns. We strive to maintain our facilities to meet guest expectations, and we are taking your comments seriously. Our goal is to provide a comfortable environment for all our guests, and your input helps us improve. We appreciate your honesty and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management
The room was nothing like the pics it was dirty the tv broke the tub broke had bugs n mold smelled rude employees over all I’ve had nicer jail cells
Business response:
Dear Bryan, Thank you for your feedback. We sincerely apologize for the numerous issues you encountered during your stay, including the cleanliness, broken amenities, and the behavior of our staff. This experience is not representative of our standards, and we take your concerns very seriously. We will address these matters with our team to ensure improvements are made promptly. Your input is invaluable to us, and we hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Hotel Manag... read more
We never checked in. Tried to cancel the reservatiopn and couldn't.
Business response:
Dear Bob, Thank you for your feedback. We're sorry to hear about the issues you encountered while trying to cancel your reservation. We understand how frustrating this must have been for you. Please know that we are looking into this matter to ensure our cancellation process is clear and efficient. Your experience is important to us, and we appreciate your patience. We hope you'll give us another chance in the future for a better experience. Sincerely,Hotel Management
Mold in the room. Run down
Business response:
Dear Ryan, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. We double-checked all the rooms delivered, and we regret if we missed something. We thank you for choosing to stay with us and eagerly expect to welcome you back on your next visit! Since... read more
The floors in the lobby and room were sticky, room is NOT as pictured, the entire place smells like cigarette smoke and it felt very unsafe there. Room is visible from the lobby, unsafe for women and solo travelers.
Business response:
Dear Victoria, Thank you for your feedback. We sincerely apologize for the issues you encountered regarding cleanliness and the overall atmosphere of our property. Your concerns about safety and comfort are taken very seriously, and we will address them with our team immediately. We are committed to providing a better experience for our guests, and we appreciate your insights as they help us improve. We hope to welcome you back for a more positive stay in the future.Sincerely,Hotel Management
Some of the staff were drunk on duty in the very room I was meant to occupy and barely handled the cleaning. The room had cockroaches and the linen in the bed did not feel fresh The elevator as stuffy
Business response:
Dear Jackson, Thank you for your feedback. We sincerely apologize for the unacceptable experience you encountered during your stay. Please be assured that we take such matters seriously and will address your concerns with our team to ensure it does not happen again. Cleanliness and guest safety are our top priorities, and we are committed to improving our services. We appreciate your understanding and hope to welcome you back for a much better experience in the future.Sincerely,Hotel Management
The room was the most disgusting room I've ever stayed in. The bathroom had blood stains and the counter was filthy. The bed had crumbs in it. The kitchen area was rusted and disgusting. The front desk woman was the rudest person I've ever dealt with and seemed annoyed that I was checking in.
Business response:
DearNathan,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk is always here to help you. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.