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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was disgusting. Felt unsafe from approach, people loitering with loud music. Rooms stunk, floors uncleaned, bugs in bathroom, hair in sink. Left immediately.
Business response:
Dear Jay,Thank you for sharing your experience. We sincerely apologize for the discomfort and safety concerns you encountered during your stay. Cleanliness and guest safety are top priorities for us, and we are disappointed to hear that we fell short. Your feedback regarding the issues you faced will be addressed with our team to ensure immediate improvements. We understand your decision to leave and hope you might consider giving us another opportunity in the future to provide you with a much better experience.Sincerely, Ho... read more
The property wasn’t clean, the door lock wasn’t working smoothly.the free breakfast wasn’t there.
Business response:
Dear Aftab,Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations due to cleanliness and maintenance concerns. Additionally, we apologize for the inconvenience regarding the breakfast offerings. Your comments are invaluable and will be shared with our team to ensure we address these matters promptly. We strive to improve our services and hope you will consider staying with us again for a more pleasant experience.Sincerely, Hotel Management
Door was open for my room. Had a smell of old cigarettes. When I went to use the bathroom there were roaches I had to kill and roaches in the room. Dark room as one lamp had no light bulb, light by closet just flickered. Air conditioner was noisy. Place needs an overhaul
Business response:
Dear Mark, Thank you for taking the time to share your experience. We sincerely apologize for the numerous issues you encountered during your stay, including the condition of your room and the maintenance concerns. This is far from the standard we aim to provide, and we regret the inconvenience this caused. Your feedback will be shared with our team to ensure immediate improvements. We are committed to enhancing our guest experience and hope you’ll consider giving us another chance to offer a stay that meets your expectation... read more
My first disappointment was that there was no shuttle from the airport and we ended up paying $20 for Uber each direction. Second disappointment was when I called the front desk and was put on an indefinite hold until I finally gave up. Third disappointment was being assigned to a room that was not cleaned and ready. Next disappointment was discovering that the mattress in our next room while made up with sheet and blankets was literally upside down with the soft cushion part facing the floor and the hard boxsprings part fac... read more
Business response:
Dear Philip,Thank you for sharing your feedback. We sincerely apologize for the multiple disappointments you experienced during your stay, from the lack of shuttle service to the issues with room readiness and the inconvenience with the mattress. Your concerns regarding the front desk response and the unexpected situation at the entrance are taken seriously. While some of these occurrences were unfortunate oversights, we are committed to ensuring they do not happen again. Your comfort and satisfaction are important to us, an... read more
Not at all how it was described at all.
Business response:
DearDavid,We sincerely apologize for yournegativeexperience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Considering this a rare incident, please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
The absolute worst hotel I’ve ever stayed in
Business response:
Dear Lisa, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our actions ... read more
Not the kind of place to bring your kids. Smelled like weed when we got up to our floor and when we opened the door to our "non-smoking" the smell of cigarette smoke smacked us in the face, greeted shortly after by the chirp of the smoke alarm. We turned the lights on and the bugs shuffled back into the refrigerator. We payed an extra $80 to book at the Embassy suites next door (thank God there was a room) and were happy with that.
Business response:
Dear James, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting all your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee that there are no future issues. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address ... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.