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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Generally in pretty poor shape. Room smelled like smoke. Fire alarm chirping incessantly. Security cameras everywhere and things falling apart all over the place.
Business response:
Dear Kyle,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the disruptions you experienced, such as the smoke smell and fire alarm issue. We understand how frustrating this must have been and will address these concerns with our maintenance team immediately. Your comments about the overall state of the property are noted, and we are committed to making the necessary improvements. We hope you’ll consider giving us another chance to provide a better experience in the future.Sincere... read more
Dirty, roach infested and ghetto
Business response:
Dear Alayaha,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your stay. The presence of pests and the condition of the property you described are unacceptable and far below our standards. Please know that we are taking immediate steps to address these matters with our team. Your feedback is invaluable, and we hope you reconsider staying with us again in the future for a vastly improved experience.Sincerely,Hotel Management
The linens where clean, but the bed, counters, bathroom and walls were dingy and run down. More than one bug was seen. I didn't use the shower. The hallway smelled of sweat and the "breakfast" was a hostess pastry and coffee. For the price point I didn't expect much more but cleaner facilities would have been nice.
Business response:
Dear Daniel,Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your stay. While we are pleased to hear the linens were clean, it is concerning that the overall condition of the room and common areas did not meet expectations. The presence of bugs and unpleasant odors is unacceptable, and your comments will be addressed with our team to ensure improvements are made. Additionally, the limited breakfast options will be reviewed. Your comfort is a priority, and it is hoped that ... read more
Bugs and cleanless
Business response:
Dear Gloria,Thank you for sharing your feedback. We are truly sorry to hear about the issues you experienced with cleanliness and bugs. This certainly does not reflect our standards, and we understand the impact this had on your stay. Please know that we are addressing these concerns with our team to prevent future occurrences. Your feedback is important to us, and we regret that your experience was disappointing. We hope you might consider giving us another opportunity to provide you with a better experience in the future.S... read more
Disgusting 8 visable mouse traps,sticky floors and roaches everywhere.
Business response:
Dear Dean,We are truly sorry to hear about the issues you encountered during your stay. Your description of the conditions is concerning and does not reflect our standards. Please be assured that we are addressing these problems with urgency to ensure a cleaner and more comfortable environment for our guests. Your feedback is appreciated, and we are committed to making the necessary improvements. We hope to serve you better in the future.Sincerely,Hotel Management
Needs extreme makeover, I arrived fairly late 11:45pm and had to be moved twice. First instance was there were 3 roaches on the bed. The second move was because I could not access the room because the card reader was broken. Round three we were ok but the property was run down and in desperate need of attention. Do not recommend at all
Business response:
Dear Ryan,We sincerely apologize for the unacceptable experience you had during your stay. The issues you encountered, from pests to room accessibility, are far below our standards, and we regret the inconvenience this caused. We understand how frustrating this must have been, especially arriving late. Please know that we are addressing these concerns with urgency to improve the condition of our property. We appreciate your candid feedback and hope you will give us a chance to provide you with a much better experience in the... read more
Roach invested
Business response:
Dear Candis,We sincerely apologize for the unacceptable conditions you encountered during your stay. We take reports of pests very seriously, and your experience is certainly not reflective of the standards we strive to maintain. We are addressing this issue immediately with our pest control team to ensure it does not happen again. Your feedback is invaluable, and we regret the inconvenience caused. We hope you will consider giving us another chance to provide a much-improved experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.