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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room was old furnished the tv was not working right the bed was low and we didnt have cups or ice or anything
Business response:
Dear Qaadira,Thank you for your feedback, and we apologize for the issues you experienced during your stay. We are sorry to hear about the outdated furnishings, the TV not working properly, and the lack of basic amenities like cups and ice. We understand how these inconveniences impacted your stay and will address them with our team to improve our guest experience. Your comfort is important to us, and we are committed to making the necessary updates. We hope you will consider giving us another opportunity to provide you with... read more
No se los recomiendo a nadie mucho menos si traes familia es una pocilga mi culpa es no aver mirado algunos comentarios y me encantaría compartir fotos pero no vale la pena
Business response:
Dear Juventina,We are truly sorry to hear about your disappointing experience and the discomfort it caused, especially while traveling with your family. We deeply regret that your stay did not meet your expectations, and we apologize for the condition of the property. Your feedback is important, and we are working diligently to improve our facilities and provide a better experience for our guests. We hope you consider giving us another opportunity in the future, as we are committed to making the necessary improvements. Thank... read more
I booked a room with a king bed and got a room with a queen. When I brought this up, the staff said they didn’t have any rooms with king beds left and they couldn’t do anything to help me since I booked through Expedia and not directly through them. There was a $12.95 parking fee when the listing says it is free, and the “breakfast” was just coffee. Terrible experience. Strange stains all over the room. Rude workers. No free perks. Only positive was it was near my concert venue. Not worth the money at all though.
Business response:
Dear Kyla, Thank you for your feedback. We regret to hear about the issues you encountered during your stay, including the room type discrepancy and the parking fee. We strive for transparency and comfort, and your concerns about cleanliness and staff interactions are taken seriously. We will address these matters with our team to prevent future occurrences. We're glad the location was convenient for your event, and we apologize for the other aspects not meeting your expectations. Your input is valuable as we work to enhance... read more
in my room roaches everewhere and dirty place
Business response:
Dear Joaquin,Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. Cleanliness is a top priority, and we regret that this was not reflected in your visit. We are addressing this issue with our housekeeping and pest control teams to ensure it does not happen again. Your feedback is important, and we hope you will consider giving us another chance in the future.Sincerely,Hotel Management
This place was a damn mess! From the roaches everywhere to the water draining slowly in the shower, paint peeling off walls, holes in ceiling, hallways smelling cigarettes, stairwell smell like garbage. Their continental breakfast is muffins, hot water, coffee, tea, and granola bars. Why stay? Because I was moving in 2 days and only needed a place for the babies to sleep that was close to their school and my job.
Business response:
Dear Myisha,Thank you for taking the time to provide feedback. We sincerely apologize for the issues you faced, including the cleanliness concerns, maintenance problems, and the limited breakfast options. This does not reflect the standards we strive for, and we regret the inconvenience caused. We are addressing these matters urgently with our team to improve our facilities and services. Your experience is important to us, and we are committed to making the necessary changes. We hope to have the opportunity to offer you a si... read more
From the time we walked into the building it smelled unpleasant. The receptionist was kind and efficient. Once I received the keys and went to the room it was disgusting. The refrigerator had brown stains all over it. There were roaches on the pillow and bed, as well as roaches behind the refrigerator and on the walls.
Business response:
Dear Jovan,Thank you for sharing your experience. We sincerely apologize for the unacceptable conditions you encountered during your stay. While we're glad our receptionist made a positive impression, the issues with cleanliness and pests are deeply concerning. This is not the standard we strive for, and we will be addressing these concerns with our housekeeping and maintenance teams immediately. Your feedback is invaluable to us, and we are committed to making improvements. We hope you will consider giving us another opport... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.