Extended Stay America - Philadelphia - Airport - Tinicum Blvd

Business response:

Dear Sulaiman, Thank you for your feedback. We’re sorry to hear about the concerns you observed regarding the cleanliness and the safety of our property. We take such matters seriously and are addressing these issues with our team to ensure a safer and cleaner environment for our guests. Your comments are valuable as we work to improve. We hope you might consider giving us another chance in the future to provide a more positive experience.Sincerely,Hotel Management 

Business response:

Dear Alex, Thank you for your feedback. We’re sorry to hear that you feel the hotel is in need of improvements. We are continually working on enhancing our facilities and services to better meet our guests' expectations. Your comments are important to us and will be shared with our team to help guide our improvement efforts. We hope you might consider staying with us again in the future to experience the positive changes we are making.Sincerely,Hotel Management 

Business response:

Dear Shantell,Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your room, including the exposed electrical wires and missing ceiling tiles. This is far below the standards we strive to maintain, and we understand how concerning and uncomfortable this must have been for you. Please be assured that we are addressing these issues with our maintenance team as a matter of urgency. Your safety and comfort are our priorities, and we regret that we fell short during your stay. We hope you... read more

Business response:

Dear Andrew,Thank you for your feedback. We are truly sorry to hear about the issues you experienced with the room's condition, bed comfort, and cleanliness. This falls far below our usual standards, and we understand how frustrating it must have been for you. Please rest assured that we are taking immediate steps to address these concerns and ensure a more comfortable stay for all our guests. Your experience is important to us, and we hope to have the opportunity to welcome you back for a much-improved visit.Sincerely,Hotel... read more

Business response:

Dear Patrick,Thank you for bringing these severe concerns to our attention. We sincerely apologize for the cleanliness issues and the unpleasant odor you encountered during your stay. Finding beer bottles left in the room and cigarette smells is unacceptable and not reflective of our standards. We are addressing these issues with our team to ensure our rooms are thoroughly cleaned and maintained. Your feedback is crucial in helping us improve, and we are committed to providing a higher level of service. We hope you will cons... read more

Business response:

Dear Tim,Thank you for sharing your feedback. We are deeply sorry to hear about the cleanliness issues you encountered, including the unpleasant sight on the wall. This does not reflect the standards we aim to uphold, and we will address these concerns with our housekeeping team immediately. We are pleased that you found our front desk staff pleasant, but we regret that the overall experience did not meet your expectations. We appreciate your feedback and hope you might consider giving us another chance to provide a better e... read more