This profile has been claimed by the business owner or representative.
Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I Checked Out Early Because of The Smell and could not stand it, so i left 12 hours early and just drove back in where i was able to breathe in my sleep. What a waste of money
Business response:
Dear Keneth, Thank you for sharing your experience. We sincerely apologize for the unpleasant odor that led to your early departure. We understand how important a comfortable and clean environment is, and it’s disappointing that we did not meet your expectations. Your feedback has been shared with our team so that we can investigate and address the issue immediately. We regret that your stay did not reflect the value we aim to provide, and we hope you consider giving us another opportunity to offer you a much-improved experi... read more
Furniture bolted together with construction l brackets. AC in window didn’t work - 3 of the 4 lamps did not work. Construction debris in Hallway when at elevator. They required a $100 deposit for damages!! Doesent look like they repaired many of the damages… Staff was terrific - friendly on check in and was prompt about refund when quality was poor still waiting I’m my $100 deposit.
Business response:
Dear Guest, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The property was horrible. Roach infested. Smelling of weed. Broken drawers. Why does Expedia even list this property? Please have somebody contact me right away. I've pics which I will post online shortly. I demand a refund. I will also file a complaint with the City of Philadelphia.
Business response:
Dear LORD, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Dirty, smelly, stained countertops, broken furniture, cockroaches in the sinks… this has it all. Patched holes in the wall, door that’s been kicked open… other a good bed, that’s about it.
Business response:
Dear John,Thank you for sharing your feedback. We sincerely apologize for the unacceptable conditions you encountered during your stay, including cleanliness and maintenance problems. This is not reflective of our standards, and your experience is concerning. We are addressing these issues with our team to ensure better upkeep and pest control. We regret the discomfort you experienced and are committed to making improvements. We hope you give us another opportunity to provide you with a more pleasant stay in the future.Since... read more
My flight was cancelled and found something close to airport. I arrived after midnight and could hear screaming and fighting from the lobby. There was a roach in the shower and everything was old and broken.
Business response:
Dear Laurel,Thank you for bringing your concerns to our attention. We sincerely apologize for the disturbances you experienced and the condition of your room. Your safety and comfort are our top priorities, and it's troubling to hear about the issues with noise, cleanliness, and maintenance. We are taking your feedback seriously and will address these matters with our team to prevent future occurrences. We regret the inconvenience and discomfort you faced and hope you will consider staying with us again to experience the imp... read more
One good thing was they let me check in a little earlier. But there was no toiletries (soap, shampoo etc) and the hair dryer didn’t work. Very basic.
Business response:
Dear Diane,Thank you for sharing your feedback. We are glad to hear that the early check-in was accommodated, but we apologize for the inconvenience caused by the missing toiletries and the non-functioning hair dryer. This is not the standard we aim to provide. Your comments will be reviewed with our team to ensure that such amenities are always available and in working order. We appreciate your understanding and hope to offer you a better experience.Sincerely,Hotel Management
The worst hotel I stayed in my life.
Business response:
Dear Pablo,Thank you for your feedback. We are genuinely sorry that your experience did not meet your expectations. Your satisfaction is important to us, and we are committed to addressing any issues to improve our services. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Checked in on the evening. A lady had carry out boxes across the whole front desk. Get to the room there were people smoking in the hallways on that floor. Whatever. One night. Lay on the bed and it’s soaking wet. Horror story. Never again.
Business response:
Dear John,We are truly sorry to hear about your recent experience. It is concerning to learn about the issues with your room and the overall environment. This is certainly not the experience we aim to provide. We appreciate your feedback and will address the cleanliness and maintenance concerns immediately. We hope to regain your trust and ensure a much more comfortable stay for you.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.