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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bugs & roaches infested property.
Business response:
Dear Akanksha,We are deeply sorry to hear about the pest issues you encountered. This is certainly not the standard we aim to uphold, and we understand how distressing this must have been. Please be assured that we are urgently addressing this matter to ensure a clean and comfortable environment for all our guests. We appreciate your feedback and hope you might consider giving us another chance to provide a better experience.Sincerely,Hotel Management
Awful place. Everything broken down
Business response:
Dear Patricia,We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the broken-down conditions you experienced, and this is certainly not reflective of the standards we strive to maintain. Your feedback is crucial, and we are addressing these concerns with our maintenance team to prevent future occurrences. We appreciate you bringing this to our attention and hope you might consider staying with us again to experience the improvements we are making.Sincerely,Hotel Management
We found roaches in our room. When we brought the issue up to the staff, the man said “yeah, this place is infested”. So we did not up staying the night and instead drove from from Philadelphia to Northern NJ at 1:30 in the morning because we didn’t feel safe to sleep in our room.
Business response:
Dear Emily, Thank you for sharing your experience. We sincerely apologize for the distressing situation you encountered. Finding roaches in your room is unacceptable, and the response from our staff falls far short of our standards. We deeply regret that you felt compelled to leave in the middle of the night due to these issues. Please know that we are taking immediate steps to address the problem and ensure that our accommodations meet the highest standards of cleanliness and comfort. We hope you will consider giving us ano... read more
First thing the remote wasn’t working, didn’t had battery in ask the front desk they never replaced it. There was roach in the bathroom. The smoke detector was not working either.
Business response:
Dear Gimmah, Thank you for your feedback. We apologize for the issues you encountered with the remote, smoke detector, and cleanliness. This is not the standard we aim to uphold. Your concerns will be addressed promptly with our team to ensure these matters are corrected and do not affect future guests. We appreciate you bringing these issues to our attention and hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management
The price is kind of of ok. The bed 🛌 was fine. Breakfast is not is the same every morning. I should’ve been told of the hotel situation before finalizing my booking. At the booking it looks like I was going to be at the Ambessy suites. I was misguided on reservation.
Business response:
Dear Frantz,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations and that there was confusion about our facilities. We strive to provide clear and accurate information to avoid such misunderstandings. We also acknowledge your concerns about the breakfast and will review our offerings to ensure they meet our guests’ needs. We apologize for any inconvenience caused and appreciate your comments, which will help us improve. We hope you might consider staying with us again for... read more
Had bed bugs and bit up my entire body sadly it was the cheapest hotel I could afford and closest to the airport so I had to deal
Business response:
Dear Makeila, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Not even half of zero
Business response:
Thank you for your feedback, Jose. We are genuinely sorry that your experience did not meet your expectations. Your feedback is concerning, and we deeply regret failing to provide a satisfactory stay. Your feedback is valuable and has been shared with our team to address the issues you encountered. We strive to improve and would appreciate the opportunity to make things right. We hope to have another chance to regain your trust and provide a better stay in the future.Sincerely,Hotel Management
Old and dirty
Business response:
Dear Carolyn, Thank you for your feedback. We apologize for the condition of the property during your stay. We strive to maintain a high standard of cleanliness and comfort, and we regret that we did not meet your expectations. Your comments are invaluable, and we are committed to making the necessary improvements. We hope you stay with us again in the future for a better experience.Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.