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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches, non-functioning tub drain, sink without plug, sink faucet loose,
Business response:
Dear Lee, Thank you for sharing your experience. We sincerely apologize for the issues you encountered with cleanliness and maintenance in your room. This does not reflect our standards, and we regret the inconvenience caused. Rest assured, we are addressing these concerns with our team to ensure prompt improvements. We appreciate your feedback and hope you will consider staying with us again for a better experience.Sincerely, Hotel Management
Appliances are corroded, tenants were screaming in the hall, furniture was falling apart.
Business response:
Dear Matthew, Thank you for your feedback. We apologize for the issues you experienced with the appliances, noise, and furniture condition. This does not reflect the standard we strive to uphold, and we understand how these concerns impacted your stay. We are currently addressing these matters with our team to enhance our facilities and ensure a more pleasant environment. We appreciate your insights and hope you will give us another opportunity to provide a better experience.Sincerely, Hotel Management
BED BUGS GALORE There were small black bugs all over the room.. all in my bed. I asked to change rooms and they said no..the guy gave me new sheets to put on myself. RIDICULOUS!! DO NOT STAY HERE
Business response:
Dear Jacob, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
tv remote broke, had to pay to park on premises. air condition didn't cool.
Business response:
Dear Grady, We apologize for the issues you encountered during your stay. It is disappointing to hear about the broken TV remote, parking fees, and air conditioning problems. We strive to ensure all amenities function properly and provide a hassle-free experience. Your feedback is crucial for addressing these concerns and making necessary improvements. We regret the inconvenience and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
When I arrived to check in, the staff was sleeping. I have to yell a couple of time until he woke up. After I was checked in, I went to my room and turned on the light and the first thing that caught my eye was roaches. I went down immediately to have my room switched and I was charged extra for the room by the system according to the staff. The second room also had roaches. Overall this place sucks and I wouldn’t recommend it to anyone and this is not just my word, the staff that checked me in also said he wouldn’t recommen... read more
Business response:
Dear Anthony, Thank you for sharing your experience. We sincerely apologize for the issues you encountered, including the inappropriate behavior at check-in and the roaches in both rooms. This is not the level of service we strive to provide, and we understand how distressing this must have been. We are addressing these concerns with our team to ensure immediate improvements and better training. Your feedback is invaluable, and we regret not meeting your expectations. We hope you might consider giving us another chance in th... read more
Terrible pillows and sheets with someone else’s hair on them. The TV remote only worked for one night. Staff wasn’t friendly and there were weird people hanging out in the lobby and yelling at people in the parking lot. But, the icing on the cake was when I wanted to shower in the middle of the day and couldn’t find a Do Not Disturb sign. So I did a hand written one out of desperation since housekeeping was on my floor. Some staff member grumbled at me that we aren’t allowed to do that. I’ve never ever heard of something so ... read more
Business response:
Dear Katherine, We sincerely apologize for the issues you encountered during your stay. It is concerning to hear about the cleanliness of the bedding, the TV remote, and the unwelcoming atmosphere. Your experience with our staff and the Do Not Disturb sign is unacceptable and not reflective of our standards. We appreciate your feedback and are addressing these concerns to enhance our service and safety. We hope you might reconsider staying with us in the future, as we are committed to improving our guest experience.Sincerely... read more
If you don’t mind people lurking in the hallway way near your door on the phone at 4:30 in the morning then this is your place. The bed was rock hard.
Business response:
Dear Scott, We sincerely apologize for the inconvenience you experienced. It is concerning to hear about the disturbances in the hallway and the discomfort of the bed. Your comfort and safety are our top priorities, and we are addressing these issues to improve our guest experience. We appreciate your feedback and are committed to making necessary improvements. We hope you consider staying with us again for a more pleasant experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.