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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This is a roach motel, figuratively and literally. I’d never stay here again. The reviews speak for themselves, so believe the reviews/feedback that people have left because it’s true I promise you! The staff were so unpleasant. They never welcomed us and had us standing in the lobby while they made it look like they were busy. 0/10, I don’t recommend. I want my $ back quite honestly! Roach on the door as well. Room was unclean. Stains on the sheet, stains on the kitchen and bathroom counter. I could tell the shower hadn’t b... read more
Business response:
Dear Adja, Thank you for your feedback. We are deeply sorry to hear about the issues you encountered. The conditions you described, including cleanliness and staff service, are unacceptable and not reflective of our standards. We are taking immediate action to address these concerns with our team to ensure improvements are made. Your feedback is invaluable, and we will discuss your concerns with our team to prevent future occurrences. We hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely... read more
Dirty It looked like it hadn't been cleaned. There was hair in the sink and on the toilet, the floors were visibly dirty as well as the fridge and tabletops. Front desk was nice but the room was just a mess.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced in your room. This is certainly not the standard we strive for, and we regret that the condition of the room did not meet your expectations. We are addressing these concerns with our housekeeping team to ensure better cleanliness moving forward. We appreciate your kind words about our front desk staff and hope to have the opportunity to provide a more satisfactory stay in the future.Sincerely,Hotel Management
The smell and the hotel needs an upgrade
Business response:
Dear Tevaughn, Thank you for sharing your feedback. We sincerely apologize for the unpleasant odor and for not meeting your expectations regarding the hotel's condition. Your comments are important to us, and we are committed to addressing these concerns. Plans for upgrades and improvements are in progress to enhance the overall guest experience. We appreciate your feedback and hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
This was by far the worst hotel I have ever seen or stayed at. The worst situation ever. Roaches, dirty walls, floors, bathroom smelled of urine. Rugs were disguisting and stained. Stove was rusty. Elevators had garbage. Hallways had garbage. Roaches were on the walls. Sheets were dirty and hairy. Roaches under the bed. Hotel smelled of smoke. Teach pilled up in hallways. Panels on crimping were missing. Hallway had a flood. This was horrible. This hotel needs to close. Asap. Very unsanitary and unsafe.
Business response:
Dear Samara, Thank you for sharing your experience with us. We sincerely apologize for the numerous issues you encountered during your stay. The conditions you described are far from the standards we strive to maintain, and we are taking your feedback very seriously. Your comments will be addressed with our team and staff to ensure immediate improvements. We regret your experience and are committed to making the necessary changes. We hope you might consider giving us another chance in the future to provide a better experienc... read more
The staff were very nice but the rooms were terrible. There were bugs (alive and dead) in the shower, on the floor, crushed into the carpet, and on the window sill. The AC unit blew lukewarm air and the room never got cooler than about 75 degrees. The TV had to be operated manually because there was no remote, and its stand was broken so when I was changing channels it felt like the whole TV was going to break off. The carpet is ancient and gross.
Business response:
Dear Will, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the various issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerel... read more
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,015 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.