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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was very nice and friendly. Wasn’t expecting the place to be in the condition it was
Business response:
Dear Sergio, Thank you for choosing our hotel and for your kind comments regarding our associates. However, we are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. There is nothing more important to us than making sure that our guests have a comfortable and relaxing stay, and we hope you will consider giving us another chance to demonstrate the type of service that we normally provide.Sincerely,Hotel Management
The employee was very nice and accommodating
Business response:
Dear Monica, Thank you for choosing our hotel and for your kind comments regarding our hospitality. However, we were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Dirty Dirty And Dirty They didn’t clean under beds and the carpet, nasty and the wood cockroach everywhere. No management.
Business response:
Dear Ezzeddin, We sincerely apologize for the cleanliness issues you encountered during your stay. It is concerning to hear about the condition of your room, and we deeply regret the oversight. Your experience does not reflect our usual standards, and we are addressing these issues with our team to ensure improvements. We appreciate your feedback and hope for the opportunity to provide a better experience in the future.Sincerely,Hotel Management
I stayed there one night and when I entered the room the carpet was torn, there were cockroaches in the kitchen and bathroom, the FURNITURE was old and there was no light in certain parts. In short, I do not recommend it to anyone.
Business response:
Dear Jossue, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns regarding your room to our attention. We value our guest's feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Since... read more
It was the worst place I ever entered there were a bunch of guys smoking outside the hotel could barely get through door with out feeling uncomfortable!! The place had roaches !!! And bed bugs I would never recommend anyone to stay here it really should be shut down !! Even the staff stated they have a bed bug issue
Business response:
Dear Venetia, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Right when we entered our room, it didn’t take us 20 minutes to find a cockroach in the bathroom. The room was unclean, the floor had weird substance on it, the sink was dirty, and everything was dusty. Not only that, but out of nowhere, the sink in the room we were staying in started overflowing with HOT water and got all our stuff on the counter wet and the carpeted floor. We checked out immediately and because there were no other rooms on the property, we called Expedia for a refund since we didn’t stay in that place at a... read more
Business response:
Dear Nancy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Left right away due to the mold bugs and overall terrible conditions.
Business response:
Dear Kara, Thank you for bringing this to our attention. We sincerely apologize for the conditions you encountered during your visit. This is not the experience we aim to provide, and we regret that your stay was cut short. Please know that your feedback is taken seriously, and we are addressing these issues with our team to prevent future occurrences. We hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Had to pay to park? Paid for queen bed, got full size. Drug use in hallways, neighbors fighting and yelling all night into the morning. Rundown.
Business response:
Dear Thaddeus, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.