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Extended Stay America - Philadelphia - Airport - Tinicum Blvd
- Hotels
- Philadelphia, PA
About this business
Location details
9000 Tinicum Boulevard, Philadelphia, PA, 19153, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
On every level of the hotel, huge and extremely noisy dehumidifier were running 24/7. There was an unpleasant smell throughout. Breakfast ( in the very noisy foyer) contained muffins and cheap health bars. No table, no chairs. Coffee was good… Trying to converse with staff was nearly impossible, and whenever I asked to repeat a word, they were very rude. The room was clean, but there was only one lightbulb for 3 light fixtures. Staff told me that I would have to wait until the maintenance would show up… The hotel is clearly ... read more
Business response:
Dear Gabriele, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
No like pic Was not made aware of the deposit needed to stay. Room was not clean, bed was completely uncomfortable and pillows were flat. Bathroom was not clean and room smelled of smoke
From insects to stains on the walls and black residue inside the microwave— avoid. Even after switching rooms, no imorovement.
Business response:
Dear Chad, Thank you for bringing these issues to our attention. We’re deeply sorry to hear about the problems you encountered with cleanliness and the condition of the rooms. Your feedback is important, and we will address these concerns with our team to prevent future occurrences. We regret that the room change did not resolve the issues, and we appreciate your patience. We hope to better serve you in the future.Sincerely,Hotel Management
They didn't let me check in and I try to call the customer service twice and both the times they hung up on me. This is why I rate this expedia service as negative
Business response:
Dear Shyam, Thank you for your feedback. We are very sorry to hear about the issues you faced with check-in and customer service. This is not the level of service we aim to provide, and we are investigating this matter to prevent future occurrences. Your experience is important to us, and we ensure to address your concerns. We appreciate your input and hope to welcome you back for a better stay.Sincerely,Hotel Management
This hotel show be out of service had roaches running around and smelled bad in not a place to stay
Business response:
Dear Jeffrey, Thank you for bringing this to our attention. We are deeply sorry to hear about the issues you encountered with pests and the odor in the hotel. This is not the standard we aim to uphold, and we are addressing these concerns with our team immediately to ensure improvements are made. We appreciate your feedback and would like to have another opportunity to serve you again at our hotel in future.Sincerely,Hotel Management
I had to switch rooms because the bathroom was disgusting. Then my second room, the outside of the fridge was completely filthy. Room smelled bad, hotel had no dishes/pots or pans for the suites. Said there would be complementary breakfast, all there was offered was coffee and granola bars.
Business response:
Dear Christian, Thank you for sharing your feedback. We apologize for the issues you encountered with room cleanliness and the fridge. We also regret that our breakfast offerings did not meet your expectations. Your comments have been forwarded to our management team for immediate attention. We strive to provide a comfortable and enjoyable experience, and your input helps us improve. We hope to serve you better in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Philadelphia - Airport - Tinicum Blvd
How is Extended Stay America - Philadelphia - Airport - Tinicum Blvd rated?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd has a 2.1 star rating with 3,017 reviews.
When is Extended Stay America - Philadelphia - Airport - Tinicum Blvd open?
Extended Stay America - Philadelphia - Airport - Tinicum Blvd is open now. It will close tomorrow at 12:00 a.m.